Patient Benefits Coordinator, Supervisor

CCRM Fertility; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

Join a pioneering fertility treatment organization dedicated to helping families grow. As a Patient Benefit Coordinator Supervisor, you will play a crucial role in guiding patients through their financial journey, ensuring they have the necessary insurance coverage and support throughout their experience. This position emphasizes teamwork and communication, allowing you to make a significant impact on patient care while enjoying a supportive work environment. With generous benefits and opportunities for professional development, this role is perfect for those looking to advance their careers in a meaningful way.

Benefits

Generous Paid Time Off (PTO)

Medical, Dental, and Vision Insurance

401(k) Plan with Company Match

Employee Assistance Program (EAP)

Short-Term Disability

Flexible Spending Accounts

Health Savings Account

Professional Development Opportunities

Bonus Potential

Qualifications

• High School Diploma or GED is required; Associate’s degree preferred.
• Experience in healthcare is preferred.

Responsibilities

• Coordinate financial aspects of patients' fertility journeys.
• Supervise insurance verification and assist team with authorizations.
• Facilitate communication between Patient Benefit Coordinators and Counselors.

Skills

Healthcare Experience

Insurance Verification

Patient Communication

Team Supervision

Education

High School Diploma or GED

Associate’s Degree or Higher

Tools

Practice Management System

Computer Software

Job description

Come join CCRM Fertility, a global pioneer in fertility treatment, research, and science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third-party reproduction, and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com

Work Location address:

Department: Revenue Cycle Management

Work Schedule: Monday – Friday (8:00am – 4:30pm MST)

What We Offer Our Team Members:

• Generous Paid time-off (PTO) and paid holidays
• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care and Commuter benefits.
• Health Savings Account
• CCRM Paid Family Medical Leave (eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities
• Bonus Potential

What You Will Do:

The Patient Benefit Coordinator (PBC) Supervisor coordinates the financial aspects of a patient’s fertility journey while fostering a positive and memorable patient experience. The PBC Supervisor educates patients on benefit coverage, referral requirements, and prior authorization requirements and timelines. The PBC Supervisor must be accessible to patients to serve as a resource for coverage questions. This position reports directly to the Senior Director, Patient Access.

• Ensure an insurance verification has been done for all patients prior to the New Patient (NP) appointment and treatment cycles.
• Supervise and assist the team to ensure insurance benefits have been entered in the practice management system and track any insurance changes that occur during patient care phases.
• Supervise the team in verifying and adding valid insurance information.
• Supervise the team in working reports delivered into daily inbox to obtain all necessary authorizations for all payers.
• Supervise the team in addressing insurance coverage discrepancies (following verification) with the patient and advocate for patients experiencing difficulty with the insurance process.
• Supervise the team in facilitating positive and proactive communication between the Patient Benefit Coordinators and Patient Financial Counselors for ease and seamless transition of patient information.
• Be available to assist with performing IVF Audits.
• Serve as a resource to Physicians, Nurses, and Patient Care Coordinators regarding insurance coverage limitations on the patient’s care plan.
• Assist direct manager with projects as assigned.
• Supervisor positions specifically work with multiple clinics and assist with providing coverage for PBC duties.
• Other duties as assigned.

What You Bring:

• High School Diploma or GED required.
• Associate’s degree or higher preferred.
• Experience in healthcare preferred.
• Ability to work weekends, evenings, or holidays, on a rotating basis.

Working Conditions:

The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others, frequently required to sit at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees are required to have close visual acuity to perform an activity such as viewing a computer terminal; extensive reading; operation of standard office machines and equipment (computer, telephone, photocopier, and scanner).

CCRM’s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.

Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of CCRM Fertility’s onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.