Patient Benefits Coordinator II - Various Sites

Boston Health Care for the Homeless Program; Boston (MA); Hybrid; USD 32,000 - 49,000; Full time

Benefits offered by this job

Health insurance

403B retirement savings

Pre-tax MBTA pass program

Job summary

Boston Health Care for the Homeless Program is seeking a Patient Benefits Coordinator II to provide front desk and patient benefits support acrossBHCHP sites in the Greater Boston area. The role involves registering patients, handling appointments, and assisting with insurance applications.

The position emphasizes attention to detail, customer service, and teamwork in a fast-paced environment, with opportunities to enhance eligibility processing and reporting for entitlement programs.

Qualifications

• High school diploma or equivalent required. Associate or bachelor’s in related field preferred.
• Experience in patient benefits or health insurance support preferred (1–2 years).
• Familiarity with EPIC and health insurance programs beneficial.

Responsibilities

• Register new patients in EPIC and manage appointments across multiple sites.
• Process health insurance applications (MassHealth and others) for BHCHP patients.
• Maintain accurate insurance eligibility and submit pre-authorizations.

Skills

Customer service

Attention to detail

Bilingual Spanish/English

Organizational skills

Education

High school diploma or equivalency

Associate or bachelor’s degree in related field

Tools

EPIC

Microsoft Office

Excel

Job description

Who We Are:

Since 1985, BHCHP’s mission has been to provide or assure access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. We care for over 11,000 homeless individuals each year and ensure that every one of these individuals can receive comprehensive health care, which includes primary care, behavioral health, medical respite, dental, case management, and more. Our staff work in 30+ locations across the city to serve some of our community's most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity, centering trust, mutual respect, hope, and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down physical and systemic barriers that our patients face and provide community-based health care services that are compassionate, dignified, and culturally appropriate.

Job Summary:

Hours: Full-time; 40 hours per week, Monday-Friday, 8:30am-5:00pm, flexible to cover evenings and weekends

Union: Yes

Union Name: 1199SEIU

Patient Facing: Yes

We are seeking a Patient Benefits Coordinator II (PBC II) to join our team and play an important role in helping patients access the care and services they need. In this dynamic position, you will be a welcoming and supportive presence for patients, providing exceptional front desk and patient benefits support across multiple clinic and shelter locations throughout the city.

As a PBC II, you will register new patients, create and check patients in for appointments, and provide front desk coverage at various shelter sites. You will also assist patients with obtaining copies of important documentation and navigating other patient benefits-related needs.

Your attention to detail and commitment to excellent customer service will be essential as you ensure patient insurance information and eligibility are accurately documented and support the timely submission of insurance pre-authorizations. Through this work, you will help reduce barriers to care and contribute to a positive, seamless experience for the patients and communities we serve.

If you are organized, compassionate, detail-oriented, and enjoy working in a fast-paced environment where every day brings new opportunities to make a difference, we invite you to consider joining our team as a Patient Benefits Coordinator II!

Responsibilities:

• Utilize the EPIC system to register new patients, make appointments, and check in patients at multiple clinic sites, located in shelters across the Greater Boston area
• Accurately complete and appropriately process health insurance applications, including MassHealth, for patients at various BHCHP program sites
• Work closely with the Director of Patient Finance to implement processes and procedures for enrolling and maintaining patients in the appropriate medical programs
• Review insurance eligibility on all patients presenting for scheduled appointments on a walk-in basis (outpatient clinics) or upon admission (respite facility) to provide patient benefits assistance and process required documentation in a timely manner
• Process EPIC work queues by manually correcting and resubmitting any missing or mismatched insurance information
• Create, delete, and amend provider schedules in EPIC, ensuring both simple and complicated requests are updated in a timely manner
• Create and run daily reports related to entitlement benefits programs to prevent billing errors
• Update benefits information in the registration records in EPIC so that each patient’s information is accurate and up to date
• Submit and follow up on Durable Medical Equipment requests from providers to ensure timely delivery to patients
• Cover for other benefits and clinic front desk staff on an as-needed basis
• Successfully complete MassHealth Certified Application Counselor exam (CAC) within 60 days of hire and maintain active certification status

Qualifications:

• High school diploma or equivalency
• Associate or bachelor’s degree in a related field and/or have attained the requisite skills from prior work experience preferred (1-2 years in a patient benefits or health insurance support capacity)
• 2 years of experience in a clinical environment preferred
• Familiarity with EPIC (electronic medical record) preferred
• Knowledge of health insurance and entitlement benefits programs preferred
• Bi-lingual proficiency in Spanish/English or Haitian Creole/English preferred
• Ability to work with minimal supervision successfully
• Strong computer skills: Microsoft Office Suite including Excel

Compensation and Benefits:

• The compensation increases based on years of experience and ranges from $23.00 -$35.60per hour.
• BHCHP full-time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan,pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.