Patient Benefits Coordinator

CareAbout; Lake Worth (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Health Savings Account

PTO and Holiday pay

Company paid life insurance

Voluntary disability insurance

Additional life insurance

Accident and Critical Illness Coverage

401K with employer contributions

Job summary

Medical Specialists of the Palm Beaches, Inc. (MSPB) seeks a Patient Benefits Coordinator to verify insurance eligibility, coordinate benefits, and secure authorizations. You will maintain patient records, assist with inquiries, and ensure accurate coding and timely referrals.

Proficiency in CPT/ICD-10 coding, Athena EMR, and insurance billing systems is required, with strong organizational and communication skills to support a cooperative healthcare team.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office environment is required.
• Knowledge of CPT, ICD-10, HCPC coding and billing systems.
• Proficiency with insurance workflows and Athena EMR preferred.
• Ability to handle interruptions, adapt to changing priorities and work under pressure.
• Strong time management, organization and communication skills.
• Commitment to teamwork and maintaining a positive work environment.

Responsibilities

• Verify benefits and insurance eligibility prior to appointments.
• Enter accurate insurance data into the healthcare system, including co-pays and referrals.
• Obtain and document insurance authorizations promptly.
• Apply correct coding and modifiers per LCD guidelines.
• Assist patients with insurance inquiries in person and by phone.
• Secure and document referrals before patient visits.
• Maintain knowledge of accepted plans for each physician or location.
• Manage accounts receivable and set up payment arrangements.
• Sort, scan and file medical records in electronic charts.
• Process daily mail and manage daily task lists.
• Check and respond to emails in a timely manner.
• Perform additional duties as assigned by the manager.

Skills

Interpersonal communication

Time management

Organization

Multitasking under pressure

Team collaboration

Education

High school diploma or equivalent

Tools

Athena EMR

CPT/ICD-10/HCPCS knowledge

Insurance billing systems

Job description

Located In:

Lake Worth, Florida 33467

The Patient Benefits Coordinator plays a critical role in ensuring patients have a clear understanding of their insurance coverage and financial responsibility. This position is responsible for verifying patient eligibility, coordinating benefits, securing necessary authorizations, and maintaining accurate patient account records. The Benefits Coordinator will also work closely with patients and internal teams to resolve insurance questions and ensure all benefit-related processes are handled with accuracy and efficiency.

Key Responsibilities:

• Verify patient benefits and insurance eligibility prior to scheduled appointments.

• Enter accurate insurance information into the healthcare system software, including co-pay amounts, referral requirements, and outstanding balances.

• Obtain and document insurance authorizations in a timely manner.

• Ensure correct coding and modifiers are applied in accordance with LCD guidelines.

• Assist patients with insurance inquiries in person and via phone.

• Secure and document insurance referrals prior to patient appointments.

• Maintain up-to-date knowledge of insurance plans accepted by each physician or practice location.

• Manage patient accounts receivable, including creating payment arrangements when necessary.

• Sort, scan, and file medical records into the appropriate sections of electronic patient charts.

• Process daily incoming and outgoing mail.

• Manage and complete daily task lists.

• Regularly check and respond to emails in a timely manner.

• Perform additional duties as assigned by the manager.

Qualifications:

• High school diploma or equivalent required.

• Intermediate computer skills with knowledge of office procedures and standard business equipment.

• Prior experience in a medical office environment required.

• Knowledge of CPT codes, ICD-10, HCPC coding, and insurance billing systems.

• Proficiency with insurance and coding, including Athena EMR experience preferred.

• Ability to manage interruptions, adapt to changing priorities, and work effectively under pressure.

• Strong time management, organization, and communication skills.

• Commitment to teamwork and fostering a positive work environment.

Here are just a few things we offer:

• Access to health, dental, and vision insurance

• Health Savings Account

• Eligible for PTO and Holiday pay

• Company paid life insurance.

• Access to voluntary short and long-term disability insurance

• Access to additional life insurance

• Access to Accident and Critical Illness Insurance

• 401K with automatic employer contribution

Medical Specialists of the Palm Beaches, Inc. (“MSPB”) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: MSPB is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MSPB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. MSPB will not tolerate discrimination or harassment based on any of these characteristics. MSPB encourages applicants of all ages.