PATIENT ASSISTANCE WORKER

Hamilton Community Health Network; Flint (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Hamilton Community Health Network seeks a detail-oriented professional to manage prescription assistance programs, determine patient eligibility, and enroll clients in sliding fee scales. The role requires coordinating internet pharmacy activities, maintaining program data, and reporting to management.

The ideal candidate has a high school diploma or GED, two years of clerical experience, and knowledge of Medicaid and managed care.

Qualifications

• High School Diploma or GED required.
• Two years of clerical experience with strong secretarial/computer skills.
• Proven knowledge of Medicaid and managed care insurance programs.

Responsibilities

• Promote and maintain awareness of HCHN programs, services, and activities.
• Determine eligibility for prescription programs and assist individuals in accessing medications.
• Enroll patients in the sliding fee scale program and other patient assistance programs.
• Coordinate the dispensing of medications ordered through the internet pharmaceutical program.
• Develop relationships with outside providers and liaise with 340b programs when addressing internet pharmacy needs.
• Prepare reports for the sliding fee program demographics and report monthly to management.

Skills

Typing 40 wpm

Secretarial skills

Customer service

Education

High School Diploma or GED

Some college credits

Tools

Medicaid knowledge

Job description

Job Details

Job Location: Genesee County - Flint, MI 48502
Position Type: Full Time
Education Level: High School
Job Shift: Day
Job Category: Pharmaceutical

General Responsibilities

• Promote and maintain awareness of HCHN programs, services, and activities.
• Determine eligibility for appropriate prescription programs and assist individuals in accessing medications.
• Maintains a database for internet mediation for the assigned site, reporting the statistics monthly to management.
• Secure completed applications from all sites for the prescription assistance program.
• Maintains a file on all pharmaceutical company indigent programs and the eligibility requirements and is able to communicate and identify the best plan for the patient in need.
• Develop relationships with outside providers.
• Work routinely with pharmaceutical companies, physicians, healthcare providers, and other organizations networking and navigating patients availability to access needed resources.
• Functions as a liaison between HCHN and any 340b pharmacy programs when addressing internet pharmacy needs.
• Coordinates the dispensing of medications ordered through the internet pharmaceutical program.
• Enroll patients in the sliding fee scale program and other patient assistance programs.
• Link patients to other local programs/agencies, including the HCHN Homeless program.
• Conduct resource searches and advocate for clients with special needs.
• Prepares reports for the sliding fee program demographics on a monthly basis for the management team.
• Completes paperwork and documentation requirements for the prescription assistance program, sliding fee scale program, and other assigned programs.
• Other duties as assigned.

Qualifications

Required

• High School Diploma or G.E.D.
• Two years of clerical experience with strong secretarial/computer skills.
• Proven knowledge of Medicaid and managed care insurance programs.

Preferred

• Experience working with a pharmacy or medication program.
• Some college credits.
• Clerical experience working in a healthcare setting.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to maintain confidentiality in all matters.
• High level of problem-solving abilities.
• Must have excellent customer service skills.
• Flexible, with the ability to work independently and with minimal guidance.
• Strong oral and written communication skills.
• Excellent interpersonal and customer service skills to effectively and tactfully deal with a diverse group of patients, staff, customers, and community groups.
• Ability to type 40 wpm.
• General computer proficiency.

Language Skills

• Ability to communicate effectively with diverse populations.

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision requirements include the ability to see at close range.
• Fine hand manipulation (keyboarding).
• Travel between sites using your own vehicle.

Work Environment

• Internal office space.
• The noise level in the work environment is usually moderate.