Patient Assistance Counselor II

TEKsystems; North Chicago (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading technology solutions provider is seeking a Patient Assistance Counselor II to support patients in accessing specialty medications. This fully remote position requires expertise in insurance verification and strong customer service skills. Candidates should have at least 5 years of experience in a benefits environment. The role includes responsibilities like coordinating application documentation and conducting insurance investigations.

Benefits

Medical, dental & vision insurance

401(k) Retirement Plan

Employee Assistance Program

Short and long-term disability

Qualifications

• Minimum of 5 years in a regulated benefits environment.
• 5+ years of insurance verification experience.
• 5+ years of call center experience.

Responsibilities

• Coordinating and reviewing application documentation.
• Conducting insurance investigations when applicable.
• Assisting patients in understanding the Patient Assistance Program.

Skills

Insurance verification

Call center operations

Empathy and customer service

Education

High school diploma or equivalent

Job description

The Patient Assistance Counselor II (PAC) plays a vital role in supporting patients who are uninsured, underinsured, or facing high out-of-pocket medical and prescription costs. These patients may qualify for assistance through the Patient Assistance Program (PAP). The PAC delivers exceptional customer service to both patients and healthcare providers (HCPs), facilitating access to specialty medications provided by the PAP.

Key responsibilities include:

• Coordinating and reviewing application documentation.
• Conducting insurance investigations when applicable.
• Assessing patients' financial information.
• Communicating outcome statuses to patients and HCPs.

Requirements

Work Environment

• Secure, private location for daily work.
• Reliable, high-speed internet connection.

Professionalism

• Maintain professional dress and appearance.
• Demonstrate punctuality and consistent attendance, including timely return from breaks.

Technical Expertise

• In-depth knowledge of commercial and government insurance programs, billing, reimbursement processes, prior authorizations, appeals, and specialty pharmacy operations.

Teamwork & Time Management

• Ability to manage multiple priorities, meet deadlines, and work collaboratively within a team.

Attention to Detail

• Strong technical accuracy and detail orientation.

Communication Skills

• Professional verbal and written communication.
• Ability to maintain a positive service image, even in challenging situations.

Experience

• Minimum of 5 years in a regulated benefits environment.

Skills

• Insurance verification
• Call center operations
• Empathy and customer service

Top Skills

• Insurance verification
• Call center experience

Additional Qualifications

• 5+ years of insurance verification experience
• 5+ years of call center experience
• High school diploma or equivalent
• Demonstrated empathy and customer care

Experience Level

• Entry Level

Pay and Benefits

The pay range for this position is $18.00 - $23.80/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plan, or program terms. If eligible, the benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 28, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.