Patient Assistance Advocate - Pharmacy Technician

Zangmeister Cancer Center; Northern (KY); Hybrid; USD 23,000 - 35,000; Full time

Job summary

Zangmeister Cancer Center is seeking a Patient Assistance Advocate - Pharmacy Technician for a remote, full-time position. You will assist patients with financial aid applications, coordinate with clinics, and support pharmacy operations.

The role requires a high school diploma, at least two years of Retail/Specialty/Hospital Pharmacy experience, strong communication, and proficiency with MS Office. Travel up to 25% is possible; Florida license is preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum two years’ experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred; medical terminology and attention to detail required.
• Strong communication, organization and problem-solving abilities; able to work remotely with limited supervision.

Responsibilities

• Submit financial assistance applications for patients and follow up on PAP requests.
• Provide patient/customer service via calls and emails; schedule deliveries and update on orders.
• Provide backup support to pharmacy staff and participate in claims adjudication as needed.
• Maintain training and keep up to date with PAP processes and foundations.

Skills

Analysis & Critical Thinking

Interpersonal Effectiveness

Communication Skills

Customer Service

Self-Management

Time Management

Remote Work

Education

High school diploma, GED or equivalent

Tools

MS Office

Job description

## Patient Assistance Advocate - Pharmacy TechnicianApply: United States: Full time: Posted Today: JR7057**Location:**Remote Position**Hiring Range:**$16.72 - $25.08# **Position Summary:**Will work with patients and clinics to provide financial assistance tomake medications affordable for patients.# **Key Performance Areas:*****KPA 1 – Patient Assistance**** Submit financial assistance applications for AON patients.* Follow up on submitted PAP requests for updates.* Assist patients with financial assistance through manufacturers and foundations.* Follow up with patients through the entire assistance processs and submit renewals when indicated.***KPA 2 – Customer Service**** Incoming and outgoing calls/emails to patients. Routing of calls to appropriate staff. Answering patient/clinic questions regarding delivery status, Rx updates, etc.* SP follow-up to assure orders are being processed efficiently.* Scheduling deliveries.***KPA 3 – Backup to pharmacy staff**** Will monitor daily activities and provide backup support where needed, including PA, , SP follow-ups, BV and claims adjudication as needed.***KPA 4 – Education & Training**** Responsible for keeping up on all applicable training and education for maintenance of permit.* Providing PAP training to new hires when required.* Will follow up daily to see which grants/foundations have available funds# **Position Qualifications/Requirements:****Education**: High school diploma, GED or equivalent education is required**Previous Experience**: Minimum of two years’ experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred; medical terminology and attention to detail required. **Core Capabilities**:* **Analysis & Critical Thinking:** Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.* **Interpersonal Effectiveness:** Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.* **Communication Skills:** Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.* **Customer Service & Organizational Awareness:** Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.* **Self-Management:** Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.* Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.* **Computer Skills:** + Proficiency in MS Office Word, Excel, Power Point, and Outlook required.**Certifications/Licenses**:* Pharmacy technician registration with the Florida Dept of Health in good standing preferred.* Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.**Travel**: <25%**Standard Work Days/Hours** Monday to Friday 8:00-5:30 will vary based off respective time zone.