Patient Appointment Services (PAS) Clerk

SmartRecruiters, Inc.; Tacoma (WA); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

Health & Welfare benefits

Job summary

International SOS Government Medical Services is seeking a part-time patient services coordinator to support veterans' access to primary and specialty care. You will manage inbound and outbound calls in a centralized healthcare call center, verify eligibility, and document interactions in the MHS GENESIS system.

The role emphasizes professional, responsive customer service, accurate scheduling, and coordination across healthcare departments in a mission-driven environment.

Qualifications

• High school diploma or GED required.
• Basic computer skills with ability to use Microsoft 365 (Teams, Excel, Outlook).
• Ability to deliver courteous, professional customer service by phone and written communication.
• Strong multitasking with adherence to procedures and deadlines.

Responsibilities

• Schedule, reschedule, and cancel appointments for primary and specialty care.
• Handle inbound and outbound calls supporting timely appointment coordination.
• Verify patient eligibility and update demographics for accurate scheduling.
• Coordinate specialty referrals and preventive health scheduling, including pre-appointment instructions.
• Process appointment requests via secure messaging and document in MHS GENESIS.
• Maintain accurate records and privacy standards across departments.

Skills

Customer service

Communication skills

Multitasking

Microsoft 365 (Teams, Excel, Outlook)

MHS GENESIS documentation

Education

High school diploma or GED

Tools

Teams

Excel

Outlook

MHS GENESIS

Job description

• Part-time
• Compensation: USD 20.68 - USD 22.98 - hourly

Company Description

Support patients receiving care within a military healthcare environment by coordinating appointments and helping maintain timely access to primary and specialty care.

At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.

Job Description

In this role, you'll help patients access primary and specialty care through a centralized healthcare call center. You'll manage inbound and outbound calls, coordinate appointments, verify patient eligibility and information, and document interactions in MHS GENESIS while providing professional, responsive customer service.

Employment:Full-time

Schedule: 7-11am PST, Monday - Friday

Compensation:

• $20.68–$22.98 USD per hour
• Health & Welfare (H&W): Up to $5.09 per hour, in accordance with the Service Contract Act (SCA).

Key Responsibilities

• Schedule, reschedule, and cancel primary and specialty care appointments while correct booking errors as needed.
• Handle inbound and outbound patient calls, supporting timely appointment coordination and one-call resolution.
• Verify patient eligibility and update demographic information to support accurate scheduling and access to care.
• Coordinate specialty referral appointments, preventive health scheduling, and patient care reminders, including pre-appointment instructions.
• Process appointment requests through secure messaging, document patient interactions in MHS GENESIS, and prepare outbound specialty-care notification letters.
• Coordinate appointments across healthcare departments and military treatment facilities while maintaining accurate records and established service and privacy standards.

Qualifications

Requirements

• High school diploma or GED equivalency.
• Basic computer skills and the ability to learn and use Microsoft 365 applications, including Teams, Excel, and Outlook, as well as other required systems and technologies.
• Ability to provide courteous, professional customer service and communicate effectively by telephone, verbally, and in writing.
• Ability to manage multiple tasks, follow established procedures and priorities, and complete work accurately within required timeframes.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus.International SOS Government Medical Servicescomplies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.