PATIENT AMBASSADOR (FULL TIME)

AECOM; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Patient Ambassador, where you will play a vital role in enhancing patient experiences. This full-time position offers a unique opportunity to engage with patients, ensuring their needs are met while promoting a culture of respect and hospitality. You will conduct patient interviews, support satisfaction initiatives, and work collaboratively with staff to create a welcoming environment. Enjoy the benefits of working with a leader in healthcare support services, where your contributions will help transform lives and improve community health outcomes.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Health and Wellness Programs

Discount Marketplace

Paid Time Off

Disability Insurance

Qualifications

• Ability to meet goals using environmental knowledge.
• Knowledge of office procedures and contract administration.

Responsibilities

• Conduct new admission visits within the timeframe established by leadership.
• Support patient satisfaction initiatives to ensure account retention.
• Perform housekeeping tasks as requested, ensuring standards are met.

Skills

Patient Satisfaction Initiatives

Environmental Knowledge

Office Procedures

Contract Administration

Fiscal Management

Job description

Crothall Healthcare

+ We are hiring immediately for full-time PATIENT AMBASSADOR positions.

+ Location: St. Louis Children's Hospital - 1 Children's Place, Saint Louis, MO 63110. Note: online applications accepted only.

+ Schedule: Full-time, Monday through Friday, including rotating weekends; more details upon interview.

+ Requirement: No experience necessary.

+ Pay Range: $20.00 to $22.00 per hour.

Make a difference in the lives of people, your community, and yourself. Join Crothall Healthcare, where our careers are filled with purpose and empower you to transform healthcare experiences. Discover the Power of Clean! (https://www.compasscreative.studio/portals/au7u8qqj/CompassOneHealthcare...)

About Crothall Healthcare

Crothall Healthcare, a division of Compass Group USA, provides specialized, high-quality support services exclusively to the healthcare industry. We are the market share leader in Environmental Services (EVS), serving many top 100 hospitals across over 2,000 healthcare service teams in 47 states. Recognized as one of Modern Healthcare's Best Places to Work and Becker's Top 150 Places to Work, Crothall employs more than 26,000 team members. Our core services include Environmental Services, Patient Transportation, Facilities Management, Healthcare Technology Solutions, Laundry and Linen Services, Ambulatory, and Sterile Processing.

Job Summary

As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your unit, responsible for completing patient interviews and new admission visits successfully.

Essential Duties and Responsibilities

1. Conduct new admission visits within the timeframe established by leadership.
2. Demonstrate respectful, hospitable behavior toward patients and staff.
3. Support patient satisfaction initiatives to ensure account retention.
4. Promote awareness of the Patient Experience Program.
5. Assist in customizing programs to meet each account's needs.
6. Develop and monitor patient satisfaction action plans and report outcomes.
7. Encourage employee engagement and recognize successes.
8. Perform housekeeping tasks as requested, ensuring standards are met and issues are resolved promptly.
9. Perform other duties as assigned.

Qualifications

• Knowledge of office procedures and contract administration.
• Ability to meet goals using environmental knowledge.
• Fiscal and budget management skills.

Benefits

Full-time and part-time positions offer benefits such as Retirement Plans, Health and Wellness Programs, Discount Marketplace, and more. Full-time roles include Medical, Dental, Vision, Life Insurance, Disability, and other benefits. Eligibility for paid/unpaid time off varies by location and employment status. For specific paid time off benefits, see this link.

We are an equal opportunity employer committed to fair treatment of all applicants and employees without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other protected classifications.

Qualified candidates must perform essential functions satisfactorily, with or without reasonable accommodations. This job post is not exhaustive; responsibilities may change based on business needs. Applications are accepted continuously. Crothall maintains a drug-free workplace.