Patient Ambassador - 1st Shift

Xanitos; The Dell (MS); On-site; USD 46,414,000 - 62,609,000; Full time

Job summary

Xanitos, Inc. is hiring a Full Time 1st Shift EVS Patient Ambassador at Baptist Memorial Hospital - North Mississippi, Oxford, MS. The role focuses on greeting patients, educating them about services, and enhancing the inpatient experience.

Responsibilities include coordinating with housekeepers and departments, resolving patient concerns, and supporting initiatives to reach high patient satisfaction scores. Requires a high school diploma or GED and full-time availability, Monday through Friday.

Qualifications

• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.

Responsibilities

• Greet patients on admission and during stay; educate about EVS and Transportation services.
• Identify opportunities to improve inpatient experience through patient feedback.
• Collaborate with housekeeping to address concerns and improve service.
• Dispatch concerns to appropriate personnel and ensure resolution is communicated.
• Follow up with patients at discharge to ensure satisfaction.
• Maintain records of admissions, stays, and patient contacts.
• Administer patient satisfaction surveys for EVS and Transportation.
• Develop and implement hospitality-oriented programs and campaigns.
• Monitor patient surveys and track trends for improvement.

Skills

Effective communication

Multi-tasking

Organization

Initiative & leadership

Contract administration

COVID19 vaccination

Education

High School Diploma/GED or equivalent

Job description

Xanitos, Inc. is a management company that provides hospital housekeeping, patient transport, and central laundries services. It is differentiated by its patented XRO System for cleaning patient rooms, its outstanding operations management team, and by being a private company whose priority is giving top-quality service. The results are evident; at the hospitals it serves, Xanitos has improved the cleaning quality, increased HCAHPS scores, reduced the risk of HAIs, lowered bed turnaround time, and significantly reduced costs.

Xanitos is hiring a Full Time 1st Shift EVS Patient Ambassador at Baptist Memorial Hospital - North Mississippi, Oxford, MS.

Please review below for job qualifications.

• Pay $19 per hour
• Monday - Friday

Job Overview:

The Environmental Service Patient Ambassador may work in any location on client premises. The general responsibilities of the position include those listed below, but Xanitos may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities, client requirements and applicable industry standards.

Daily Responsibilities:

• Greets/meets patients as admitted each day and during stay.
• Educates patients on services provided by Environmental Services and Patient Transportation; probes for concerns, needs, and impressions of service.
• Identifies through interviews, discussions or observations opportunities to improve inpatient experience.
• Works collaboratively with housekeepers and supervisors to enhance inpatient experience—resolving patient concerns, addressing special requests, providing creative “touches.”
• Dispatches concerns regarding other department services to appropriate personnel.
• Follows-up on every concern to ensure that resolution occurs and that patient perceives this resolution.
• Connects with each patient prior to discharge to ensure stay was fully satisfying. Provides each patient a business card.
• Provides supportive, caring, “obsessive” attention to patients who complain about EVS.
• Relates in a positive, can-do spirit to housekeepers, nursing and department personnel and visitors.
• Completes the required amount of Patient Satisfaction surveys for both Environmental and Patient Transportation services.
• Implements and administers any special patient focus programs. Obtains materials, arranges distribution.
• Orders, receives, and arranges distribution of tent cards.
• Organizes “morning policing” and evening “turndown” service into meaningful CLEAN & INTERACT programs. Maintains tight control over quality of these programs.
• Arranges and administers post-discharge mailing program. Obtains materials/cards.
• Serves as additional “uniform monitors” to ensure that all public and patient area staff is in hotel-style uniforms.
• Creatively develops and implements programs designed to reach and exceed 85% on the Press-Ganey Surveys.
• Designs special hospitality initiatives/campaigns to include buttons, posters, balloons, special events, etc.
• Develops Supervisor-Patient Contact Program.
• Researches what other departments and other Xanitos accounts are doing with hospitality.
• Maintains liaison with external patient polling service (i.e. Parkside; Press-Ganey; Gallup; Tenet PSMS). Work closely with them on improvement strategy.
• Works closely with other departments to ensure customer satisfaction with the Xanitos Program.
• Maintains thorough records of all patient admissions and stayovers; maintains thorough record of contact with patients.
• Administers formal interview program utilizing questionnaire. Scores results and prepares monthly statistical reports and graphs.
• Maintains careful records of financial expenditures on hospitality.
• Monitors Patient and Client Surveys. Calculates survey results and tracks trends as needed.
• Performs assignments as directed.
• Maintains a positive attitude – Exudes a “can-do” image at all times.

Job Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate effectively in written format and oral presentations
• Ability to multi-tasks and establish priorities
• Ability to maintain organization in a changing environment
• Exhibit initiative, responsibility, flexibility, and leadership
• Possess a thorough knowledge of contract administration and office procedures
• Post-Offer Medical, Background Screening and Drug Test required
• Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment unless they request and are granted a medical or religious exemption.
• High school diploma or general education degree (GED); or equivalent required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Ability to work in a standing position for long periods of time. Requires frequent lifting, carrying, pushing, pulling of up to 50 lbs.

Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.

Possible exposure to chemicals requiring special clothing or safety equipment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually quiet.

#LI-DNI

Qualifications

Education

Required

High School Diploma, GED or equivalent or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.