Patient Ambassador

Lake Chelan Health; Chelan (WA); On-site; USD 40,000 - 58,000; Full time

Job summary

Jimmy Jazz is seeking a Patient Ambassador to join the care team in Chelan, WA. The role focuses on bedside interaction, ensuring patient comfort, and supporting nursing staff with non-clinical tasks.

The position requires a high school diploma and NAC/CNA certification in Washington. Responsibilities include coordinating meals, maintaining room cleanliness, and communicating with clinical and kitchen staff to deliver excellent patient experiences.

Qualifications

• High school diploma or GED.
• Washington NAC/CNA certification required.
• Excellent customer service and communication skills with adaptive thinking and problem-solving.
• Self-motivated and able to work without constant oversight.
• Ability to coordinate with clinical staff, physicians, food service and EVS.
• BLS certification preferred or required within departmental timeframe.
• Working knowledge of computers.
• Strong interpersonal skills with diverse teams.
• Excellent organizational skills to manage priorities.

Responsibilities

• Support non-clinical patient care as part of the patient care team.
• Interact with patients to ensure comfort and a positive experience; assist with meals per patient requests.
• Keep patient rooms comfortable and tidy; respond to patient questions promptly.
• Assist clinical staff by stocking the nutrition room and retrieving meals/beverages as needed.
• Maintain regular communication with clinical and kitchen staff to ensure high-quality service.

Skills

Customer service

Communication

Problem solving

Multitasking

Self-motivation

Team collaboration

Interpersonal skills

Organizational skills

Education

High school diploma / GED

Tools

Computer skills

Job description

• Location 110 S APPLE BLOSSOM DR,CHELAN, WA, 98816-8810,United States
• Base Pay $19.46 - $27.67 / Hour
• Employee Type Full Time (1.0)
• Required Degree High school
• Manage Others No

Description

The Patient Ambassador serves as a member of the patient care team and, when certified as a Nursing Assistant-Certified (CNA), provides non-clinical and delegated patient care support within the scope of certification, helping to ensure an exceptional patient experience while supporting nursing staff and patient comfort needs. Focused primarily on interacting with our patients throughout the day. Ensuring patients and families have access to our core comforts. Those are:

• Delicious, focused, and healthy meals are ordered and served when the patient wants them.
• If meals or mealtimes must be altered because of some aspects of clinical care, those reasons will be explained to the patient.
• Meals and beverages are offered to support a person or family if needed.
• Ensure that the room is comfortable and tidy.
• Ensure that patient / patient support person questions are answered in a timely manner.

The patient ambassador is also responsible for supporting clinical staff when available. Support includes:

• Ensuring the nutrition room is well stocked and clean.
• Stocks other supplies as necessary.
• Support clinical staff by retrieving meals / beverages if staff is unable to get away for breaks.

A key component of this position is communication. The patient ambassador must be in regular contact with both clinical and kitchen staff to ensure the patient is receiving the highest level of service possible.

QUALIFICATIONS

• High school diploma / GED
• Current Washington State Nursing Assistant-Certified (NAC/CNA) certification required.
• Excellent customer service skills, including pleasant and professional communication, adaptive thinking, problem-solving and multi-tasking.
• Must be self-motivated and able to work without constant oversight.
• Must be able to function well with multiple teams: clinical staff, physicians, food service, EVS.
• Current Basic Life Support (BLS) certification preferred or required within established departmental timeframe.
• Working knowledge of the use and applications of computers.
• Effective interpersonal communications skills, including ability to effectively communicate with clinical and non-clinical people within and outside the Hospital.
• Demonstrated organizational skills including ability to prioritize and develop programs and systems while managing multiple priorities.
• Excellent interpersonal skills include ability to effectively communicate, lead, and work with individuals with varied levels of education, technical, and social-economic backgrounds.
• Capable of performing position related physical requirements