Patient Advocate (Upland Advocate)

Imagine360; United States; Remote; USD 45,000 - 55,000; Full time

Job summary

Imagine360 is seeking a Patient Advocate to assist employees in reducing medical bills by navigating financial assistance programs and negotiating with providers. This remote role requires a commitment to exceptional service, leveraging healthcare billing expertise while offering compassionate support.

Benefits

Multiple Health Plan Options

Company paid employee premiums for disability and Life Insurance

Parental Leave Policy

20 days PTO to start / 10 Paid Holidays

Tuition reimbursement

401k Company contribution

Qualifications

• 3-5 years of experience in healthcare or customer/member experience.
• Knowledge of HIPAA regulations.
• Ability to apply independent critical thinking.

Responsibilities

• Assist employees by completing and tracking financial assistance applications.
• Negotiate cash price discounts.
• Maintain meticulous documentation in the case management system.

Skills

Bilingual in English and Spanish

Proficiency in Microsoft Outlook

Proficiency in Microsoft Word

Proficiency in Excel

Experience in billing

Experience in insurance

Experience in healthcare

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Job description

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Upland Advocacy is seeking a Patient Advocate to join the team! The Patient Advocate works on behalf of employers to help employees reduce their medical bills. Advocates work one-on-one with each employee to navigate complex financial assistance programs, negotiate with providers, research discounted care options, and provide steady support throughout the payment and collections process. Advocates leverage expertise in healthcare billing, consumer protection laws, and financial assistance programs to provide compassionate service to employees, regardless of insurance status or ability to pay.

Upland Advocacy is changing the cost of medical care for those who need it most. We are a healthcare financial support company that helps insured and uninsured employees find free care, negotiate discounts, and navigate collections and payments. Working through the lens of a patient, we are giving the American workforce broader access to affordable care and more control over its financial future.

Position Location: 100% Remote

Responsibilities include but are not limited to:

• Assist employees by completing, submitting, and tracking financial assistance applications
• Manage ongoing case load of employees in need of medical bill reduction
• Track each case to completion, managing key deadlines and deliverables
• Research free or low-cost providers in each employee's service area
• Develop expertise in navigating financial assistance policies in specific markets and providers
• Serve as a liaison between employee and provider throughout the financial assistance process
• Negotiate cash price discounts for employees who do not qualify for financial assistance
• Negotiate case agreements and payment plans for existing medical bills
• Support individuals in collections by validating their obligations and providing education on their rights
• Maintain Upland's quality standards by meticulously documenting all communication and progress in Upland's case management system
• Provide exceptional customer service to each employee and provider representative, maintaining Upland's high-touch, concierge model
• Apply independent critical thinking and acumen to provide innovative solutions to each employee issue that arises
• Build strong rapport with employees, providers, and internal counterparts
• Build sustainable relationships and trust with employees in a high touch advocacy model, providing white glove treatment
• Apply strong knowledge of HIPAA regulations
• Perform other duties as assigned by management
  
  
  

Required Experience / Education:

• High School Diploma or GED is required.
• Bachelor's Degree or equivalent combination of college and work experience is preferred.
• 3-5 years of experience healthcare, preferably with experience in customer/member experience and/or patient navigation
  
  
  

Skills and Abilities:

• Bilingual in English and Spanish is a plus.
• Proficiency in Microsoft Outlook, Microsoft Word, Excel and internet navigation
• Experience in billing, insurance, healthcare or legal environments
  
  
  

What can Imagine360 offer you?

• Multiple Health Plan Options
• Company paid employee premiums for disability, and Life Insurance
• Parental Leave Policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives
  
  
  

Want to see our latest job opportunities? Follow us on LinkedIn

Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions.

Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

**RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation**

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Insurance

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