Patient Advocate - Claims

Acrisure; Marquette (MI); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

Acrisure is seeking a Claims Advocate to join our growing team. The Claims Advocate provides insurance claims support and builds relationships with customers through a high level of service. This role helps fuel client growth through advisory services and supports continuous process improvements.

The candidate will handle claim reporting, client communications, and collaboration with carriers to resolve claims, maintaining professionalism in a hybrid environment and contributing to team goals.

Qualifications

• High school diploma required; college degree is a plus.
• Experience in customer service is preferred.
• Life, Accident & Health (LAH) license preferred or willing to obtain.
• Proficiency with Microsoft Office and electronic environments.

Responsibilities

• File claims with carriers, confirm setup, and provide initial information to clients.
• Educate clients on direct reporting of claims to their carrier.
• Respond to calls, emails, and inquiries in a timely, professional manner.
• Attend internal meetings to address client claim concerns and plan resolutions.
• Communicate between clients and insurance carriers to facilitate claims.
• Generate claim status reports for client meetings or service teams.
• Deliver claim updates and reviews to clients as assigned.
• Contribute to creation/update of claim deliverables.
• Assist in claim resolution and review high-level reserves.
• Summarize open claims for client teams and support resource tools.

Skills

Verbal communication

Written communication

People skills

Organization skills

Team collaboration

Computer skills

Education

High school diploma

Bachelor's degree preferred

LAH license preferred

Tools

Microsoft Office

Job description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking a Claims Advocate to join our growing team. The Claims Advocate provides insurance claims support and builds relationships with customers through a high level of service. This individual helps to fuel client growth through the highest level of advisory services. This role contributes to continuous process improvement and proactively works toward achieving agency and team goals.

Responsibilities

• Responsible for agency claim reporting by filing claims with carriers, confirming claim set-up, and providing initial claim information to clients with proper internal documentation
• Promotes and educates clients on direct reporting of claims to their carrier
• Responds to client and team telephone calls, emails, inquiries, and requests in a timely and professional manner
• Participates in internal team meetings to address developing client claim concerns and assists in the creation of a plan for resolution
• Engages in proactive communication between clients and insurance carriers
• Generates claim status reports and claim data for client meetings or at the request of the service team
• Participates in the delivery of claim updates and claim reviews for clients as assigned
• Helps in the creation and update of claim deliverables
• Facilitation of claim resolution for clients
• Completes high level claim and reserve reviews
• Completes claim analysis prior to unit stat filing and provides summaries of open claims to the client team
• Assists in the creation of new client resource tools

Requirements

• Must be comfortable in an electronic environment with strong computer skills
• Strong working knowledge of Microsoft Office Products
• Excellent verbal and written communication skills
• Excellent people skills and ability to maintain professionalism in a team hybrid environment
• Strong organizational skills

Education and Experience

• High school graduate; college degree a plus
• 3 years of customer service experience preferred
• Life, Accident & Health (LAH) license preferred; or willingness to obtain within a specified timeframe.

Acrisure is committed to making an impact in our communities by giving back, with millions committed to children's health with Helen Devos Children's Hospital and UPMC Children's Hospital of Pittsburgh.

For more, visit www.Acrisure.com or learn more here .

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us

At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

... and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail] .

Final candidates will be requ