Patient Advocate

ABM Industries; New Haven (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

ABM Industries is seeking a Patient Experience Advocate to enhance patient satisfaction through effective service strategies. The role involves direct interaction with patients and collaboration with healthcare teams to resolve issues and improve the overall patient experience in a fast-paced healthcare environment.

Benefits

Comprehensive benefits package

401(k) with company matching

Qualifications

• Entry-level role focused on enhancing patient experience.
• Skills in customer service and communication are essential.
• Ability to manage and resolve patient service issues.

Responsibilities

• Contact patients to ensure quality service delivery.
• Initiate rounding to improve patient experience.
• Track and address service-related issues.

Skills

Patient Advocacy

Customer Service

Communication

Job description

3 days ago Be among the first 25 applicants

Job Description

The Patient Experience Advocate partners with the leadership team to develop and ensure the effective and consistent implementation of customer service strategies across the account. This individual works closely with the Patient Experience Manager, leadership, the hospital-based patient experience team, and employees to analyze patient experience results and identify, prioritize, plan, implement, and oversee improvement efforts.

Pay: $21.00/hr

The pay listed is the hourly rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and market data.

Essential Duties:

• Contacts patients upon admission, and as needed, to ensure the patient is receiving services as requested; to identify additional needs and services, and ensure delivery of quality services.
• Initiates rounding on all patients and prioritizes focused revisits to improve the patient experience.
• Advocates to resolve patient issues.
• Ensures industry standards are met, and satisfaction scores are on target. Acts as a liaison to connect the patient's voice, expectations, and perspective with the Environmental Services team.
• Ensures effective communication with patients and families regarding expectations and services provided.
• Oversees service recovery initiatives; coordinates with all hospital departments to identify and resolve service-related issues.
• Collaborates with leaders to develop strategies to improve patient satisfaction; identifies best practices and opportunities for improvement.
• Tracks and trends patient/visitor service concerns; works with Environmental Services leadership to resolve system/process related problems.
• Provides feedback and coaching to the Environmental Services team in delivering high-touch, service-oriented interactions.

Benefits: ABM offers a comprehensive benefits package. For more information, visit ABM 2025 Employee Benefits | Staff & Management.

401(k): Eligibility begins the first of the month following 30 days of employment for contributions; ABM matches dollar for dollar up to 3%, with partial matching for additional contributions. Contributions are immediately vested.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Facilities Services

This job posting appears to be active; no indication of expiration is present.