Patient Advocate

Elevate Patient Financial Solutions℠, Incorporated; Melbourne (FL); On-site; Full time

Job summary

Elevate Patient Financial Solutions is seeking a Patient Advocate to assist uninsured patients in accessing financial support for medical expenses. The role requires excellent customer service and the ability to work collaboratively with hospital staff and patients, ensuring timely communication and thorough case documentation.

Benefits

Medical, Dental & Vision Insurance

401K with matching

15 days of PTO

7 paid Holidays

Pet Insurance

Qualifications

• Some college coursework preferred.
• Prior hospital experience preferred.
• Proficient experience utilizing Microsoft Office Suite.

Responsibilities

• Screen uninsured hospital patients to determine eligibility for assistance.
• Complete applications and document cases.
• Maintain contact with applicants and manage necessary phone calls.

Skills

Critical thinking

Customer service

Communication

Adaptability

Education

Some college coursework

Tools

Microsoft Office Suite

Job description

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Elevate Patient Financial Solutions provided pay range

This range is provided by Elevate Patient Financial Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $22.00/hr

Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be located on-site at a hospital in Melbourne, FL.. The Full Time schedule for this role will be Monday-Friday; 8:30am-5pm.

Job Summary

The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need, the hospital facility and government agencies.

Essential Duties And Responsibilities

Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.

• Complete the appropriate applications and following through until approved
• Detailed, accurate and timely documentation in applicable Company programs and the hospital systems on all cases worked
• Provide exceptional customer service skills at all times
• Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases
• Maintain assigned work queue of patient accounts
• Collaborate with hospital staff, case managers, social workers, financial counselors
• Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
• Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
• Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted
• Request home visits as needed to acquire documentation
• As per established protocols, inform the client in a timely manner of all approvals and denials of coverage
• Participate in additional training requirements in an effort to stay abreast of the ever-changing rules and regulations associated with the various governmental programs
• Other duties as assigned.
  
  
  

Qualifications And Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.

• Some college coursework preferred
• Prior hospital experience preferred
• Adaptability when dealing with constantly changing processes, computer systems and government programs
• Professional experience working with state and federal programs
• Critical thinking skills
• Ability to maneuver throughout the hospital and patients’ rooms.
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
• Effectively communicate both orally and written, to a variety of individuals
• Ability to multitask and ability to function in a fast-paced environment
  
  
  

Benefits

ElevatePFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles
  
  
  

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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