Patient Advocate

TEKsystems; Brentwood (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

A healthcare solutions provider is seeking a Patient Account Representative to support patients with billing inquiries and account balances. In this role, you will handle patient calls, conduct audits, and educate patients on billing processes. The ideal candidate should have at least 3 years of experience in healthcare accounts, exceptional communication skills, and a problem-solving mindset. This position offers a competitive pay range of $20.60 - $25.00/hr and is fully onsite in Brentwood, Missouri.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave

Qualifications

• Minimum of 3 years of experience in healthcare patient accounts.
• Strong understanding of payer remittance reviews.
• Exceptional verbal communication and phone etiquette.

Responsibilities

• Provide clear explanations of billing statements to patients.
• Handle a minimum of 20 patient calls daily.
• Conduct internal audits for documentation accuracy.
• Educate patients on billing workflows.

Skills

Customer service excellence

HIPAA compliance

Collection management

Healthcare reimbursement

Patient billing resolution

Tools

Microsoft Teams

Excel

EMR systems

Zoom

Job description

Overview

The Patient Account Representative plays a vital role in supporting patients with account balances, resolving billing inquiries, and assisting with payment-related concerns. This position requires strong attention to detail, excellent communication skills, and the ability to manage tasks efficiently in a fast-paced healthcare environment.

Responsibilities

• Provide compassionate and clear explanations to primarily elderly patients regarding billing statements and charges.
• Handle a minimum of 20 patient calls per day, maintaining accurate and detailed call logs.
• Conduct internal audits (approximately 55% of the role) to ensure documentation accuracy and adherence to call flow standards.
• Take meticulous notes during patient interactions and follow-ups.
• Interpret and explain Explanations of Benefits (EOBs) to patients.
• Identify and resolve account discrepancies such as duplicate payments or posting errors, coordinating with A/R teams for adjustments.
• Educate patients on billing workflows and processes to enhance understanding and satisfaction.
• Monitor high-balance or delinquent accounts and proactively reach out to responsible parties.
• Navigate multiple systems simultaneously, including reading and printing relevant documents.
• Maintain satisfactory audit scores and seek guidance to improve service quality.
• Collaborate frequently with internal departments to resolve patient account issues.
• Stay organized and follow through on tasks requiring coordination or adjustments.
• Adhere to a hybrid work schedule, with in-office attendance twice weekly.

Required Skills & Tools

• Technical Proficiency:
• Microsoft Teams and Outlook (including Scheduling Assistant)
• Intermediate Excel (create worksheets, filter, sort)
• EMR systems, clearinghouse platforms, and Zoom

Core Competencies

• Customer service excellence
• HIPAA compliance
• Collection management and payment posting
• Healthcare reimbursement and billing collections
• Patient billing and account resolution

Qualifications

• Minimum of 3 years of experience in healthcare patient accounts or revenue cycle management; 5+ years preferred.
• At least 1 year of experience working directly with national payors and A/R follow-up.
• Strong understanding of payer remittance reviews and insurance coordination.
• Familiarity with medical billing and credentialing is a plus.
• Goal-oriented with a problem-solving mindset and ability to multitask.
• Exceptional verbal communication and phone etiquette.
• Ability to handle confidential information with discretion and sound judgment.
• Experience Level: Expert Level

Pay and Benefits

The pay range for this position is $20.60 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Location

This is a fully onsite position in Brentwood, MO.

Application Deadline

This position is anticipated to close on Oct 17, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity or any characteristic protected by law.