Patient Activation Specialist

Cadence Health; Oregon; Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Fully remote

Competitive pay

Health coverage

PTO

401k match

Parental leave

Home office stipend

Job summary

Cadence Health is hiring a Patient Activation Specialist to guide new patients through activating remote monitoring devices and engage them with Cadence’s care model. You will work by phone with patients and coordinate with clinical and technical teams to resolve issues, serving as a primary contact in the onboarding process.

The role emphasizes clear technical explanations, proactive problem-solving, and maintaining activation records while driving ongoing patient engagement with continuous

Qualifications

• 2+ years in customer service, tech support, or patient-facing coordination.
• Experience communicating technical info clearly to non-technical audiences, by phone and in writing.
• Proficiency with Mac products and standard tools for call handling, documentation, and device troubleshooting.
• Ability to manage a high-volume daily caseload.
• Fluency with AI productivity tools (e.g., Gemini, Notion AI) and applying them to workflows and reporting.

Responsibilities

• Own end-to-end device activation for new patients, guiding setup of BP cuffs, scales, and glucose meters by phone.
• Troubleshoot activation issues, escalate to technical/clinical teams when needed.
• Explain monitoring program to patients in clear terms.
• Coordinate with care teams and support to resolve complex activation issues.
• Document patient interactions and activation status accurately.
• Encourage ongoing engagement with Cadence care model at each activation touchpoint.
• Handle a high volume of calls while maintaining quality and adherence to protocols.

Skills

Customer service

Technical support

Patient-facing coordination

Clear communication

Mac proficiency

AI productivity tools

Tools

Mac OS

Call/documentation software

Device troubleshooting tools

Gemini

Notion AI

Job description

The Role

We're hiring a Patient Activation Specialist to guide new patients through activation of their remote monitoring devices and set the foundation for their engagement with Cadence's care model. This role works directly with patients by phone and coordinates with clinical and technical teams to resolve activation issues that require additional support. The Patient Activation Specialist is often one of the patient's first points of contact with Cadence, making this role central to long-term program engagement.Schedule: Standard working hours are Monday through Friday, 9:30 AM to 6:00 PM on Eastern, Central, Mountain, or Pacific Time.

What You'll Do

• Own the end-to-end device activation process for new patients, walking them through setup of blood pressure cuffs, weight scales, and blood glucose meters by phone.
• Troubleshoot technical issues and connectivity errors during activation calls, escalating unresolved cases to technical or clinical teams as needed.
• Address patient questions and concerns about the monitoring program, translating technical steps into clear, patient-friendly instructions.
• Coordinate with care teams and technical support to resolve activation issues that require additional intervention.
• Document patient interactions and device activation status accurately to maintain a complete activation record.
• Drive patient engagement with Cadence's care model by reinforcing the value of continuous monitoring at each activation touchpoint.
• Manage a high volume of patient calls daily while maintaining consistent quality and adherence to activation protocols.

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What You Need

• 2+ years of experience in a customer service, technical support, or patient-facing coordination role, preferably within healthcare or a regulated industry.
• Experience communicating technical or process information clearly to non-technical audiences, by phone and in writing.
• Proficiency with Mac products and standard software tools used for call handling, documentation, and device troubleshooting.
• Ability to manage a structured, high-volume caseload of patient interactions daily.
• Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.

Compensation

The anticipated compensation range for this role is $23-$24/hr, which is based on role scope, level, and location. In addition to base compensation, this role is eligible for incentive compensation as part of the overall total rewards package with an OTE of $67K-$70K. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law.

Benefits & Perks

• Competitive pay & equity
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend
• benefit offerings may vary depending on job profile, job level and worker type

Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.

Candidate Privacy Notice & SMS Terms

When you apply for a position with Cadence, we may collect and process personal information related to your application and candidacy, including your name, contact information, resume/CV, work history, education, qualifications, interview notes, job preferences, compensation expectations, availability, and any other information you choose to provide during the application process. We use this information to evaluate your qualifications, communicate with you about your application, schedule interviews, provide updates on your candidacy, maintain recruiting records, and consider you for current or future opportunities. We may share candidate information with internal hiring teams and trusted service providers that support our recruiting process, including our Applicant Tracking System, Greenhouse, and our text messaging platform, Grayscale by Paylocity, as applicable. These service providers process information on our behalf and in accordance with our instructions. We retain candidate information for as long as necessary to support our recruiting process, comply with legal obligations, resolve disputes, and maintain appropriate business records.

SMS/Text Messaging Communications

If you provide your mobile phone number and consent to receive text messages, Cadence may contact you by SMS for recruiting-related purposes. These messages may include application status updates, interview scheduling and confirmations, reminders, follow-ups, and offer-related communications. We do not use recruiting SMS messages for marketing purposes. We do not sell, rent, or share your mobile phone number, SMS opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver recruiting-related SMS communications. By opting in to receive SMS messages from Cadence, you agree to receive recruiting-related text messages. Message frequency may vary. Message and data rates may applyYou may opt out of SMS messages at any time by replying STOP , STOPALL , OPTOUT , CANCEL , END , QUIT , UNSUBSCRIBE , or REVOKE . After you opt out, we may send one final message confirming that you have been unsubscribed. No further recruiting SMS messages will be sent unless you opt in again.To opt back in, reply START , UNSTOP , or YES . For help, reply HELP or contact us at .Carriers are not liable for delayed or undelivered messages. For questions about this notice or how we handle candidate information, please contact us at .