Patient Accounts Specialist

EMERGICON; Terrell (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Emergicon in Texas is seeking a Patient Accounts Representative to manage account balances and negotiate payment plans.

You will handle inquiries from patients, insurers, and law offices, process payments, maintain accurate records, and ensure HIPAA compliance while delivering clear, professional communication.

Qualifications

• High School Diploma or equivalent (GED) required.
• Bilingual in English and Spanish a plus.
• At least six months of experience in customer service, collections, healthcare billing, or patient accounts.

Responsibilities

• Handle high-volume inbound calls related to claims and statement inquiries from patients, insurance companies, and law offices.
• Make outbound calls to resolve delinquent accounts through patient payment arrangements.
• Process credit card and ACH transactions efficiently and accurately.
• Ensure compliance with state and federal collections regulations, as well as HIPAA requirements.
• Other job-related duties as assigned.

Skills

Communication skills

Multitasking

Team collaboration

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

Billing software

Job description

This position is responsible for managing patient accounts, including negotiating payment plans and supporting the timely collection of outstanding balances. This role handles patient and vendor inquiries related to insurance billing and account balances, provides clear and professional communication to resolve payment concerns, and maintains accurate documentation of all interactions and account activity. The Representative ensures compliance with company policies and applicable legal and regulatory requirements.

REPORTS TO

This position reports directly to the Patient Accounts Manager and works collaboratively with other Emergicon personnel across all departments.

Essential Duties And Responsibilities

• Handle high-volume inbound calls related to claims and statement inquiries from patients, insurance companies, and law offices.
• Make outbound calls to resolve delinquent accounts through patient payment arrangements.
• Process credit card and ACH transactions efficiently and accurately.
• Ensure compliance with state and federal collections regulations, as well as HIPAA requirements.
• Other job-related duties as assigned.

Education And Experience

• High School Diploma or equivalent (GED) required
• Bilingual in English and Spanish a plus
• At least six months of experience in customer service, collections, healthcare billing, or patient accounts required.

Knowledge, Skills, And Abilities

• Strong oral and written communication skills to interact effectively with customers and all levels of management
• Proven ability to prioritize tasks, solve problems, and manage multiple responsibilities simultaneously
• Strong interpersonal skills with the ability to collaborate effectively in a team environment
• Proficient in general computer skills, including word processing, spreadsheets, and email applications
• Knowledge of HIPAA compliance regulations and ability to handle sensitive patient information appropriately

WORKING CONDITIONS

Position requires long periods of sitting/standing at a desk while using a computer.