Customer Accounts Specialist

Spectraforce Technologies; Livermore (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

Spectraforce Technologies is hiring a Customer Accounts Specialist in Livermore, CA for a 6-month engagement. You will handle inbound calls regarding billing statements, follow up on patient balances, and work with HIPAA guidelines.

The role requires knowledge of billing, insurance, EOBs, and reconciling accounts to ensure statement accuracy. Strong communication and detail orientation are essential, as you will manage multiple inquiries daily, process payments, and support monthly closing with

Qualifications

• Experience handling inbound calls about billing statements and questions.
• Knowledge of billing, insurance, and interpreting EOBs (Explanations of Benefits).
• Ability to reconcile patient accounts to ensure statement accuracy.
• HIPAA guidelines knowledge and confidentiality.
• Strong verbal and written communication skills.
• Detail oriented with focus on customer service.

Responsibilities

• Communicate with up to 50 patients daily by phone and email in a professional manner.
• Handle inquiries about patient statements, billing, and general questions.
• Reconcile patient accounts to ensure correctness of statements.
• Interpret EOBs/Remittance Advice and explain billing statements.
• Maintain records of collection activity per company procedures.
• Process payments and adjustments as needed.
• Assist with monthly closing and system data entry.
• Follow HIPAA guidelines and protect patient information.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Time management

Teamwork

HIPAA compliance

Education

High school diploma or equivalent

Secondary education or Medical Certification

Tools

CRM software

Billing software

Microsoft Office

Job description

Title: Customer Accounts Specialist

Location: Livermore, CA

Duration: 06 Months

In this role, you will be responsible for handling inbound calls regarding questions about billing statements and following up on outstanding patient balances. Working knowledge of billing, insurance, and interpreting EOB's is mandatory. The representative will be tasked with resolving unpaid accounts in a timely and efficient manner while maintaining quality and production standards set for the position. This job description will be reviewed periodically and is subject to change by management.

RESPONSIBILITIES:

• Communicate with up to 50 patients each day through phone calls and emails in a professional and courteous manner.
• Handle a variety of inquiry categories including questions about patient statements, billing, and general questions.
• Helps reconcile patient accounts to ensure correctness of patient statements.
• Has a working knowledge of Medicaid and Medicare programs and commercial insurances
• Ability to interpret Explanations of Benefits or Remittance Advice (EOB or RA).
• Able to explain a billing statement and methodology.
• Maintains accurate and complete records concerning collection activity on all accounts according to company procedures.
• Processes requests quickly, accurately, and consistently with general supervision
• Submit adjustment/refund requests if needed.
• Keeps management informed of areas of concern and problems identified.
• Assists in monthly closing by ensuring all appropriate information is entered into the system.
• Processes credit card payments.
• Monitors hardship applications.
• Processes correspondence, as assigned.
• Performs other related duties as assigned.
• Follows all HIPAA guidelines.

BASIC QUALIFICATIONS | EDUCATION:

• High school graduate or equivalent required
• Strong verbal and written communication skills
• Knowledge of Revenue Cycle Customer Billing
• Excellent oral and written communication skills preferred
• Detail oriented with a focus on exceptional customer service
• Strong time management skills and ability to manage individual assignments
• Ability to work in a team environment
• Strong attention to detail
• Requires the ability to work with and maintain confidential information

PREFERRED QUALIFICATIONS:

• Secondary education or Medical Certification
• Experience in the healthcare industry preferred
• Knowledge of customer relationship management (CRM) tools and related analytics desired

COMPETENCIES:

• Experience with Microsoft Office - Word, Excel, PowerPoint required
• Familiarity with performance metrics and ability to meet identified targets required
• Strong customer service skills and professional demeanor required
• Working knowledge of HIPAA and the Affordable Care Act;
• Must have an aptitude for problem solving and staff coaching/training;
• Must be able to communicate both written and orally in a business professional manner;
• Must possess the ability to effectively present information in one-on-one and small group situations to customers and other employees
• Must possess the ability to work in an environment of multiple concurrent tasks and constant interruptions
• Analytical skills are required