Patient Accounts Resolution Representative - Remote in MN or WI

Optum; Minneapolis (MN); Remote; USD 80,000 - 100,000; Full time

Job summary

Optum is seeking a Patient Accounts Resolution Representative to manage customer inquiries and provide billing support. The role includes offering excellent customer service and requires a high school diploma along with experience in a call center environment. This position is based in Minneapolis, allowing for remote work within Minnesota or Wisconsin.

Benefits

Comprehensive benefits package

401k contribution

Incentive and recognition programs

Qualifications

• 1+ years of call center experience in a healthcare billing or medical insurance setting.
• Knowledge of CPT and experience with EOBs.
• Proficiency with Windows PC applications.

Responsibilities

• Manage a large number of inbound calls and provide excellent customer service.
• Resolve customer inquiries and billing discrepancies.
• Educate customers on online invoice applications.

Skills

Customer Service

Billing Discrepancies

Communication

Problem Solving

Education

High School Diploma / GED

Job description

Patient Accounts Resolution Representative - Remote in MN or WI

Join to apply for the Patient Accounts Resolution Representative - Remote in MN or WI role at Optum

Patient Accounts Resolution Representative - Remote in MN or WI

6 days ago Be among the first 25 applicants

Join to apply for the Patient Accounts Resolution Representative - Remote in MN or WI role at Optum

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

In this position, you will be responsible for managing a large number of inbound calls in a timely manner. Your primary goal is to provide excellent customer service, resolve customer inquiries, and ensure customer satisfaction.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 AM - 4:30 PM CST. Our office is located at 2925 Chicago Ave, Minneapolis, MN, 55407 to pick up equipment on day one.

We offer 6 weeks of paid on-the-job training. The hours of training will be aligned with your schedule during normal business hours.

If you are located within the state of Minnesota OR Wisconsin, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities

• Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies
• Educate customers regarding the availability of receiving invoices and remitting payments through online applications
• Resolved concerns related to patient balances on their accounts
• Handles inbound calls
• Routes accounts for review and resolution
• Provides accurate information and facilitates resolution to customer and third - party inquiries while representing the organization
• Reviews and analyzes account activity and payers explanations of benefits to verify payments and adjustments have been received and applied accurately
• Processes patient mail
• Other duties as assigned
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of call center experience in a healthcare billing OR medical insurance setting
• 1+ years of working with EOB (explanation of benefits) experience
• Knowledge of CPT (Current Procedural Terminology) and / OR medical claims processing
• Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications
• Ability to travel to 2925 Chicago Ave, Minneapolis, MN, 55407 to pick up equipment on day one
• Ability to work any of our shift schedules during our normal business hours of 8:00 AM - 4:30 PM CST from Monday - Friday
  
  

Preferred Qualifications

• 2+ years of medical insurance experience
• Epic OR other EMR experience
• Experience in healthcare billing
• Experience in working with various insurance companies
  
  

Telecommuting Requirements

• Reside within the state of Minnesota OR Wisconsin
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
  
  

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Optum by 2x

Sign in to set job alerts for “Patient Account Representative” roles.

Patient Accounts Resolution Representative - Remote in MN or WI

Bloomington, MN $25.00-$25.00 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.