Patient Accounts Representative

Saint Luke's Health System; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

A healthcare organization in Kansas City is seeking a Patient Account Representative to handle patient accounts, provide customer service, and troubleshoot billing issues. The ideal candidate has excellent customer service skills, strong computer abilities, and the capacity to multitask in a remote call center environment. This role offers competitive salaries and benefits, including medical plans and tuition reimbursement.

Benefits

Medical health plans

Tuition reimbursement

Paid time off

Retirement contributions

Employee Assistance Program

Qualifications

• Excellent customer service skills are required.
• Strong computer and critical thinking skills.
• Ability to multitask and work in a call center environment.

Responsibilities

• Answer inbound patient calls.
• Make outbound collection calls to obtain payment information.
• Research and troubleshoot issues related to patient balances.
• Process accounts within a work queue in the Electronic Medical Record system.

Skills

Customer service skills

Computer skills

Critical thinking

Multitasking

Education

Diploma

Job description

Saint Luke’s in Kansas City is seeking a Patient Account Representative to join our team. You will perform a variety of functions related to managing accounts, customer service, and troubleshooting while following established processes and policies for billing and reimbursement.

This position is a call center environment, working remotely in the Kansas City area.

Shift Details: Monday- Friday 9:00am-5:30pm

Responsibilities:

• Responsible for answering inbound patient calls
• Answer patient emails in Electronic Medical Record system
• Making outbound collection calls to patients to obtain information needed to collect payment
• Provide price estimates for patients
• Process credit card payments
• Establish payment plans with patients and complete referral to extended payment plan vendor when applicable
• Identify patients needing financial assistance, explain financial assistance process and additional documents needed
• Research and troubleshoot issues related to patient balances
• Serve as liaison between patient and other departments as needed
• Process incoming mail and faxes
• Process accounts within a work queue in the Electronic Medical Record system and take action as appropriate
• In SBO will also: Perform straightforward coding (i.e. Review patient charts for billing implications or referrals)
• Meet department productivity and quality metric
• Identify opportunities and report trends to improve patient satisfaction and workflow efficiencies by identifying reasons for patient calls that could have been prevented by education up stream in the process or practice management programming solutions.

We are looking for someone with excellent customer service skills. The ideal candidate has strong computer and critical thinking skills and can multitask. Comfortable working in a call center environment.

Why Saint Luke’s?

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:

• Medical health plans
• Tuition reimbursement
• Paid time off
• Retirement contributions
• Employee Assistance Program

Job Requirements: Applicable Experience: Less than 1 year Diploma

Saint Luke’s is an Equal Opportunity Employer and the best place to get care. The best place to give care. Our employees strive toward that vision every day. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care.