Patient Accounts Representative

Saint Luke's Health System; Kansas City (MO); Remote; USD 35,000 - 50,000; Full time

Job summary

A prominent healthcare provider in Kansas City is seeking a Patient Accounts Representative to manage patient accounts and provide excellent customer service. The role involves answering calls, processing payments, and troubleshooting issues in a call center environment. Candidates should have strong computer skills, be comfortable in a fast-paced setting, and have a high school diploma. Competitive salaries and benefits, including medical plans and tuition reimbursement, are offered.

Benefits

Medical health plans

Tuition reimbursement

Paid time off

Retirement contributions

Employee Assistance Program

Qualifications

• Less than 1 year of relevant experience is typically required.
• Excellent customer service and communication skills are essential.
• Ability to multitask and have strong computer skills.

Responsibilities

• Answer inbound patient calls and respond to emails in the Electronic Medical Record system.
• Make outbound collection calls to patients to obtain payment information.
• Process credit card payments and establish payment plans with patients.

Skills

Customer service skills

Computer skills

Critical thinking

Multitasking

Education

High school diploma

Job description

Patient Accounts Representative page is loaded

Patient Accounts Representative

Apply remote type Remote locations System Offices | 901 E 104 St | Kansas City | MO time type Full time posted on Posted 2 Days Ago job requisition id JobReq0050389

Job Description

Saint Luke’s in Kansas City is seeking a Patient Acc ount s Representative to join our team. You will perform a variety of functions related to managing accounts, customer service, and troubleshooting while following established processes and policies for billing and reimbursement.

This position is a call center environment, working remotely in the Kansas City area.

Shift Details : Monday- Friday 9:00am-5:30pm

Responsibilities :

• Responsible for answering inbound patient calls

• Answer patient emails in Electronic Medical Record system

• Making outbound collection calls to patients to obtain information needed to collect payment

• Provide price estimates for patients

• Process credit card payments

• Establish payment plans with patients and complete referral to extended payment plan vendor when applicable

• Identify patients needing financial assistance, explain financial assistance process and additional documents needed

• Research and troubleshoot issues related to patient balances

• Serve as liaison between patient and other departments as needed

• Process incoming mail and faxes

• Process accounts within a work queue in the Electronic Medical Record system and take action as appropriate

• In SBO will also:

• Perform straightforward coding (i.e. Review patient charts for billing implications or referrals)

• Meet department productivity and quality metric

• Identify opportunities and report trends to improve patient satisfaction and workflow efficiencies by identifying reasons for patient calls that could have been prevented by education up stream in the process or practice management programming solutions. Examples of this would be educating patients on financial policies, financial expectations of services rendered, correct coding, explanation of coverage, collecting payments when scheduling, system enhancements to identify the correct insurance at registration, correct payment posting, medical necessity warnings.

We are looking for someone with excellent customer service skills. The ideal candidate has s trong computer and critical thinking skills and can multitask . Comfortable working in a call center environment.

Why Saint Luke’s?

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:

• Medical health plans

• Tuition reimbursement

• Paid time off

• Retirement contributions

• Employee Assistance Program

Job Requirements

Applicable Experience:

Less than 1 yearDiploma

Job Details

Full TimeDay (United States of America)

The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

J oin the Kansas City region's premiere provider of health services. Equal Opportunity Employer.

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Patient Accounts Representative

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About Us

Saint Luke’s Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more. Find out more about what Saint Luke’s offers:

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