Patient Accounts Manager

BJC HealthCare; St. Louis (MO); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability insurance

Retirement contribution 4%

401(k) match

Tuition assistance

Learning and development

FSAs

Paid time off

Adoption assistance

Job summary

BJC HealthCare, a leading nonprofit health system in the St. Louis region, seeks a Patient Account Manager to lead hospital accounts receivable and revenue cycle initiatives.

You will work with CFOs and department managers to implement standardized processes and drive performance in a hybrid on-site role. The ideal candidate has 5–10 years in revenue cycle and proven leadership, with a background in budgeting, training, and policy development.

Qualifications

• 5–10 years of experience in healthcare revenue cycle or related fields.
• Experience managing accounts receivable in hospital settings.
• Ability to onboard, train, and evaluate staff; manage budgets and staffing.
• Strong communication and collaboration with CFOs, Administrators and Department Managers.

Responsibilities

• Onboard and hire staff; manage workload and performance evaluations.
• Develop and adhere to staffing, revenue and expense budgets.
• Standardize revenue cycle processes across hospital and physician entities.
• Serve as subject matter expert in revenue cycle; drive process improvements.
• Lead training, coaching, mentoring, and staffing to meet goals and ethics.
• Schedule and lead meetings with peers, payors, and vendors; establish procedures.
• Analyze data to drive continuous revenue cycle improvements and quality assurance.

Skills

Leadership

Education

High School Diploma or GED

Bachelor's Degree

Accounting/Business/related

Job description

Additional Information About The Role

BJC is seeking a strong, people-focused leader with proven experience in healthcare revenue cycle operations, specifically within denials and claims management. The ideal candidate is an effective change agent who can successfully lead teams through process improvements and organizational change while maintaining high levels of engagement and performance.

This is a hybrid role - onsite weekly - must be in the St. Louis area.

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Preferred Qualifications

Role Purpose

The Patient Account Manager is responsible for managing the accounts receivable for multiple hospitals. The Manager interacts with CFOs Administrators and Department Managers at multiple hospitals. The responsibilities are broad extending across the enterprise.

Responsibilities

• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Develops and administers standardized revenue cycle process across hospital and physician entities, interprets government regulations and applies results.
• Subject matter expert in the assigned revenue cycle area. Evaluates effectiveness of processes and makes process improvements. Ensures that the SBO is effectively staffed and processing work to the highest quality standards and ethics while maximizing revenue.
• Ensure successful outcomes by training, leading, inspiring, coaching, mentoring and motivating all staff. Ensures effective quality and productivity programs are in place, is responsible for ongoing budgeting process, ensuring goals and initiatives are being met and on time.
• Schedules and leads meetings with peers, staff, payors, and vendors. Ensures vendors are being managed, goals are set and being met. Establishes policies and procedures, including process documents. Develops programs, establishes and maintains efficient operations.
• Analyzes and monitors data to drive continuous improvements in the revenue cycle. Assists in establishing and monitoring quality assurance programs, this position fosters the integration of the organizations vision and values and accomplishes the mission and strategic plan through an accountable work team.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 5-10 years

Supervisor Experience

• 2-5 years

Preferred Requirements

Education

• Bachelor's Degree
• Accounting/Business/related

Supervisor Experience

• 5-10 years

Benefits And Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To Learn More, Go To Our Benefits Summary.

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer