Patient Accounts Coordinator

Mount Desert Island Hospital; Bar Harbor (ME); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Medical/dental/vision/life insurance

Identity theft protection program

Retirement plan matching

Ample paid time off

Wellness program with reimbursement

Tuition reimbursement

Continuing education benefits

Sign on bonus and relocation

Relocation assistance

Job summary

Mount Desert Island Hospital, located in Bar Harbor, Maine, seeks an experienced Medical Business Office professional to manage patient accounts and AR workflows. The role emphasizes accurate charge master oversight, vendor coordination, and responsive customer service for patient inquiries.

Ideal candidates bring hospital billing experience, strong negotiation skills, and proficiency with Word and Excel to support financial operations in a community-based hospital setting.

Qualifications

• Education/Certifications: High School graduate; Associate degree preferred.
• Experience in medical business office or hospital billing and AR management.
• Strong negotiation, math, and written/verbal communication skills.

Responsibilities

• Serve as liaison between MDI Hospital and vendors, ensuring timely communication.
• Support accurate Charge Master management and patient account inquiries.
• Interact with vendors for fees and reconciling to support AR processes.
• Provide responsive customer service to patients with account questions.

Skills

Accounts receivable

Healthcare billing

Customer service

Negotiation

Excel

Word

Vendor management

Communication

Education

High School Graduate

Associate Degree in Business

Tools

Excel

Word

Job description

Description

Serves as a key connection between MDI Hospital and business office vendors, driving timely communication and efficient work-queue management. Delivers responsive support to patients with account inquiries and contributes to accurate, effective Charge Master management.

Benefits

• competitive salary
• robust medical/dental/vision/life insurance
• identity theft protection program
• matching retirement plan
• ample paid time off
• a comprehensive award winning wellness program with reimbursement incentives
• generous tuition reimbursement
• continuing education benefits
• sign on bonus and relocation assistance

EEO Statement

MDI Hospital and Birch Bay Retirement Village provide equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

About MDI Hospital

Rooted in Community. Inspired by Care.

Mount Desert Island Hospital isn't just a place where care is delivered - it's where care begins, where it grows, and where it connects us all. Located in the heart of Bar Harbor, surrounded by the rugged beauty of Acadia National Park, MDI Hospital is deeply woven into the fabric of island life. We're not just serving a community - we are the community.

A Place Where You Belong.

At MDI Hospital, every team member is more than a healthcare professional - they're a neighbor, a friend, a familiar face in the grocery store or on the hiking trail. We believe that healing happens best when people feel seen, supported, and valued. That's why we foster a workplace where everyone belongs, where voices are heard, and where your contributions truly matter.

Small Town Heart, Big Impact.

Though we serve a small, close-knit population, our reach is wide and our impact deep. We offer a full spectrum of care - from family medicine and behavioral health to emergency services and specialty care - all grounded in compassion and clinical excellence. Our partnerships with organizations like Penn Medicine and the MDI Biological Laboratory help us bring world-class resources to our rural setting.

A Culture of Connection.

We believe that wellness is a shared journey. Whether it's through community wellness programs, school-based health initiatives, or simply taking the time to listen, we're here to walk alongside our patients and each other. Our team is collaborative, mission-driven, and always ready to lend a hand - or an ear.

Come Grow With Us.

Working at MDI Hospital means being part of something bigger than yourself. It means joining a team that values your well-being, supports your growth, and celebrates your unique strengths. Whether you're new to the island or have called it home for years, you'll find a place here - not just to work, but to belong.

Requirements

Education, Training or Certifications Required

High School Graduate; Associate Business Degree Preferred.

Experience Required

Previous Medical Business Office or hospital business/billing experience. Knowledge of Healthcare accounts receivable management. Knowledge of Healthcare collections. Strong Healthcare customer service skills and interacting with people. Advanced skill level using software like Word and Excel. Experienced in dealing with Vendors and fees/reconciling. Strong NEGOTIATOR. Strong math & verbal & written language skills.

Cognitive Requirements

Emotional maturity and strong interpersonal skills are required.

Physical Demands

Sedentary work requiring good manual dexterity. Repetitive motions of wrists, hands, and fingers. Work involves typing, picking, grasping, stooping, kneeling, crouching, lifting up to 20 lbs., reaching and ability to move about to accomplish tasks.

Environment

Employee subject to inside environmental conditions. Work is performed in close proximity with others. Some noise level from office machines (Printers, telephones, calculators, etc.).