Patient Account Specialist I

Stillwater Medical Center Healthcare Authority; Stillwater (OK); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wage

Hybrid remote

Job summary

Stillwater Medical Center Healthcare Authority in Stillwater, OK, seeks a Medical Billing Specialist to handle posting, billing, and AR resolutions within the Central Business Office. You will analyze payer and patient accounts and coordinate with payers and hospital departments to resolve issues efficiently.

The role requires familiarity with CPT/HCPCS/ICD-10, strong communication, and adherence to confidentiality and compliance. This is a full-time hybrid position with weekday hours.

Qualifications

• High School Graduate or equivalent; some college preferred.
• Experience in medical office or hospital billing preferred.
• Knowledge of CPT, HCPCS, ICD-10 and Revenue Codes preferred.
• Understanding UB-04 and CMS 1500 claims and electronic submission preferred.
• Strong analytical, oral and written communication skills.
• Confidentiality and healthcare compliance ethics understood.
• Average computer and data entry skills required.

Responsibilities

• Post, bill, and resolve AR for insurance and patients.
• Analyze and address AR issues per SMC protocols.
• Respond to patient and customer inquiries timely.
• Collaborate with payers, departments, and patients to resolve issues.
• Aim to meet collection benchmarks and improve resolutions.

Skills

Positive attitude

Team player

Accountability

Flexible

Active listener

Problem solving

Strong communication

Attention to detail

Education

High school diploma

Some college preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Positive attitude - always willing to lend a hand when needed

Flexible team player, who is committed and accountable

Familiarity of medical billing practices, EOBs, etc.

Basic knowledge of medical terminology

Active listener, with good communication skills, who can problem solve and think outside the box

Why choose Stillwater Medical?

Competitive wage

Modern Healthcare's Best Places to Work - since 2012

Details:

Weekdays 8:00am-5:00pm

Full-time, 40 hours per week

**Hybrid Remote Position**in Stillwater

Epic experiencepreferred

JOB SUMMARY:

Responsible for accurate and timely posting, billing, and account resolution of insurance and patient accounts receivable as assigned to contribute to the success of the Central Business Office (CBO) objectives. Analyzes and takes appropriate action steps according to SMC protocols. Responds appropriately to patient and other customer inquiries. Demonstrates the ability to accurately resolve charge, payment, insurance and patient accounts receivable issues with minimal assistance or supervision by team lead. Contributes to CBO team projects. Achieves required payer knowledge and coordinates appropriately with payers, hospital departments, clinics, and patients to resolve patient and insurance accounts receivable issues. Strives to achieve targeted benchmarks and exceed collection goals for prompt account resolution. Communicates timely and appropriately with CBO leadership team to identify and resolve payer and/or claim submission issues. Performs assigned duties independently with minimal guidance from supervisor or team lead.

QUALIFICATIONS:

High School Graduate or equivalent and some college preferred.

Experience working in medical office and/or hospital billing environment preferred.

Ability to perform basic mathematical tasks.

Knowledge of insurance claims processing and insurance benefits preferred.

Understands the purpose of CPT, HCPCS, ICD-10, and Revenue Codes preferred.

Knowledge of UB-04 and/or CMS 1500 claims and electronic claims submission preferred.

Demonstrates effective analytical, oral, and written communication skill.

Understand the ethics of confidentiality and healthcare compliance.

Average computer and data entry skills as required in the healthcare industry.

Ability to use Microsoft Office applications effectively (i.e., Excel, Word, Outlook).

Strong organizational skills and the ability to manage multiple assignments daily.

PHYSICAL REQUIREMENTS:

Able to sit and maintain work focus for extended periods of time.

Able to meet necessary meeting, training, and work schedules.

Must have adequate perception of sounds or adequate hearing with corrections.

Adequate vision, or correctable with glasses/contacts, to prepare reports and read written materials.

Able to speak clearly and distinctly with staff, physicians, patients, and families.

Able to hear, or adequate hearing with corrections, to converse with others on the phone.

Demonstrates the ability to make decisions and accomplish tasks in a high work volume environment to meet the necessary goals and deadlines.

Possess motor skills and coordination to effectively use computers and office equipment.