Patient Account Resolution Team Lead (Hybrid/Remote)

Ovation Healthcare; Welcome (SC); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Ovation Healthcare is seeking a Patient Account Resolution Lead to provide leadership and real-time coaching to PAR Specialists, ensuring adherence to processes and driving improvements. You will monitor performance, manage escalations, and help optimize call center operations from our Huntsville, AL team.

Candidate should have 6 months of call center experience or relevant revenue cycle background, with strong leadership and communication skills to guide agents and ensure quality service.

Qualifications

• GED or High School Diploma required.
• Minimum 6 months of Early Out Call Center experience or equivalent revenue cycle experience.
• Prior leadership experience is preferred.

Responsibilities

• Lead and coach PAR Specialists with real-time guidance and support.
• Monitor call center metrics and ensure KPI adherence.
• Manage unassigned follow-up accounts and escalated calls.
• Conduct live monitoring with PAR Specialists for coaching and performance feedback.
• Support management with supervisor-level approvals and process improvements.

Skills

Active Listening

Time Management

Organizational Skills

Problem Solving/Analysis

Judgment and Decision Making

Leadership

English Comprehension

Written Comprehension

Oral Comprehension

Oral Expression

Speech Recognition

Speech Clarity

Problem Sensitivity

Education

GED or High School Diploma

Tools

Windows-based systems

Microsoft Office

Job description

Ovation Healthcare is seeking a Patient Account Resolution Lead to provide leadership and real-time coaching to PAR Specialists, ensuring adherence to processes and driving improvements. You will monitor performance, manage escalations, and help optimize call center operations from our Huntsville, AL team.

Candidate should have 6 months of call center experience or relevant revenue cycle background, with strong leadership and communication skills to guide agents and ensure quality service.