PATIENT ACCOUNT REPRESENTATIVE LEAD (100% FTE, DAYS)

University of Washington; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking a Patient Account Representative Lead to join their dynamic team. This role offers the opportunity to influence a dedicated team while ensuring excellent service to patients and staff. You will play a key role in establishing standards, training staff, and collaborating with various departments. With a focus on integrity and compassion, this position allows you to make a meaningful impact in the community. Join a mission-driven organization that values diversity and strives for inclusivity in a rewarding work environment.

Benefits

Generous Benefits

Work/Life Programs

Flexible Work Environment

Qualifications

• 3+ years of experience in patient accounting or customer service.
• Strong leadership skills to influence and guide a team.

Responsibilities

• Establish standards and procedures for patient accounts.
• Train and orient new staff while monitoring quality of work.

Skills

Patient Accounting

Customer Service

Leadership

Training and Development

Education

High School Graduation

Equivalent Education/Experience

Job description

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PATIENT ACCOUNT REPRESENTATIVE LEAD (100% FTE, DAYS)

Req #: 245622

Department: UW MEDICINE - PATIENT ACCOUNT & SUPPORT SERVICES

Benefits: This position offers opportunities to work in a fast-paced, challenging, diverse, and rewarding environment. As an employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.

UW Medicine’s Patient Accounts and Support Services

has an outstanding opportunity for a Patient Account Representative (PAR) Lead.

WORK SCHEDULE

• 40 hours per week
• Day Shift
• 100% Remote

POSITION HIGHLIGHTS

• Work closely with the Patient Accounts Support Services leadership team
• Have influence over a team and showcase your leadership skills
• Be a part of a team passionate about providing excellent services to patients and staff

JOB RESPONSIBILITIES

• Assist in establishing standards, policies, and procedures
• Assist with development and maintenance of billing and follow-up reference documents
• Coordinate with supervisor in assigning, reviewing, and monitoring quality and timeliness of work, and identifying training needs of Patient Account Representatives
• Assist in orienting and training new staff and retraining current staff
• Analyze and review appeals and provide feedback to Patient Account Representatives
• Assist Patient Account Representatives with obtaining necessary information for retroactive authorizations, including letters of medical necessity
• Participate in the PASS closing rotation
• Participate in special projects
• Serve as a Super User for system upgrades and changes
• Understand and interpret complex requirements, prioritize, and manage updates from multiple sponsors, both federal and non-federal
• Work collaboratively with other UW Medicine Departments

REQUIREMENTS

• High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environment.
• OR equivalent education/experience

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. Its mission is to improve public health by advancing medical knowledge, providing outstanding primary and specialty care, and preparing future health professionals.

Our employees collaborate to perform high-quality work with integrity and compassion, creating a respectful, welcoming environment where everyone is valued. Nearly 29,000 healthcare professionals, researchers, and educators work across our organizations, including Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Join our team. Be part of our mission to make life healthier for everyone in our community.

UW Medicine commits to attracting and retaining a diverse staff, honoring your experiences, perspectives, and unique identity. We strive to create inclusive, equitable, and welcoming environments.

For disability accommodation requests during the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants will be required to disclose any substantiated findings or investigations related to sexual misconduct from current or past employment, as mandated by Washington state law.