Patient Account Representative II

Northwestern Medical Center; St. Albans, Northern (VT, KY); Hybrid; USD 37,000 - 52,000; Full time

Benefits offered by this job

Hybrid work option

Generous benefits package

Job summary

Northwestern Medical Center in Vermont is hiring a Patient Account Representative II in Patient Financial Services for a full-time schedule (80 hours bi-weekly). The position offers a potential hybrid arrangement and typical hours from 8:00 am to 4:30 pm.

Key duties cover timely billing and collection of professional services, with emphasis on accuracy, teamwork and customer service. Requirements include a high school diploma, about one year of medical billing and data entry experience, and

Qualifications

• High school graduate or equivalent required.
• One year of medical billing experience preferred; data entry experience required.
• Excellent communication and interpersonal skills.
• Familiarity with medical terminology and diagnostic coding helpful.
• Able to handle multiple tasks with good organization.

Responsibilities

• Completes all tasks needed to provide timely billing and collection of billing for professional services.
• Attends department meetings and is prepared to report current issues in those meetings.
• Communicates effectively and efficiently in team meetings.
• Actively seeks to improve knowledge and experience in healthcare billing and reform.
• Meets productivity and performance standards as set by the Department Manager.
• Follows all policies and procedures and participates in process improvement within the department.
• Works effectively with insurance carriers as assigned in the timely resolution of billing accounts.
• Is responsible for understanding A/R trends within assigned accounts and proactively identifying issues and resolutions.
• Reviews assigned A/R balances by category and age, paying particular attention to 90 days and older balances.

Skills

Communication skills

Data entry

Interpersonal skills

Medical terminology

Teamwork

Education

High school diploma or equivalent

Tools

Computer

Office software

Job description

• Pay or shift range: $17.82 USD to $24.89 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

NMC is currently recruiting a Patient Account Representative II, in Patient Financial Services. The position is full-time 80 hours bi-weekly, generally 8 am - 4:30 pm, with the potential to be hybrid. Northwestern Medical Center's mission is to provide exceptional health care to our community. Join our high reliability team! With "people" as one of our core values, valuing our employees is a top priority for Northwestern. We care about our employees, their families, and their overall health & well-being. We are proud to offer a generous benefits package, with recognized national carriers, designed to help our people stay healthy, balance work & life responsibilities, protect your assets & plan for a secure financial future.

Hiring Range: $17.82 - $24.89

JOB SUMMARY:

Completes all tasks needed to provide the timely billing and collection of billing for professional services.

PRE-REQUISITES:

Education: High school graduate or equivalent required.

Experience: One year of medical billing experience preferred. Data entry experience required. Office experience required.

Other Skills: Must have excellent communication and interpersonal skills. Able to handle multiple tasks simultaneously with good organization. Familiarity with medical terminology and diagnostic coding helpful.

RELATIONSHIPS:

Reports To: Patient Financial Services or Physician Account Services Supervisor/Manager

Other Contacts: Physicians and their staff, patients, family members, third party payors and hospital personnel.

SCOPE:

Machinery or Equipment Used: Computer and printer, copier, fax machine, telephone, calculator.

Physical Demands: Frequent sitting, some standing, bending and walking, occasional lifting.

Working Conditions: Medical office environment, exposure to infectious diseases, moderate stress, must be able to handle multiple calls and inquiries, subject to many interruptions.

Required Protective Equipment: None

ESSENTIAL FUNCTIONS:

1. Exercises tact and diplomacy and works to maintain a professional, efficient and courteous response to all inquiries.

2. Attends all department meetings and is prepared to report current issues in those meetings. Communicates effectively and efficiently in team meetings.

3. Actively seeks to improve knowledge and experience in healthcare billing and reform.

4. Meets productivity and performance standards as set by the Department Manager.

5. Follows all policies and procedures of the department and takes an active role in process improvement within the department.

6. Works effectively with insurance carriers as assigned in the timely resolution of billing accounts.

7. Is responsible for understanding A/R trends within assigned accounts and proactively identifying issues and resolutions.

8. Reviews assigned A/R balances by category and age, paying particular attention to 90 days and older balances.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.