Patient Account Representative II

Selectminds; Shelby Charter Township (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Full-time

8:00 AM–4:30 PM

No on-call

Job summary

McLaren Health Care is seeking a Patient Accounting Representative II to handle assigned revenue cycle tasks including billing, follow-up and collections. You will update accounts, post payments and resolve insurance and patient balance issues, ensuring accurate financial records.

Schedule is full-time with daytime hours (8am–4:30pm). Strong attention to detail and experience in Finance, Accounting or healthcare customer service are preferred; CPT/HCPCS/ICD-10 knowledge is a plus for billing

Qualifications

• High School Diploma or GED required.
• 3 years of experience in Finance/Accounting, Customer Service or Healthcare.
• Preferred: Associate degree in Health Care, Finance or related area; combined education and experience accepted.

Responsibilities

• Performs assigned patient accounting and revenue cycle functions accurately, timely, and in accordance with departmental standards.
• Reviews, updates, and maintains patient accounts to support accurate billing, payment posting, follow-up, collections, refunds, reporting, and account resolution.
• Processes, researches, and resolves account issues, including insurance, patient balance, payment, adjustment, refund, documentation, and claim-related matters.
• Communicates professionally with patients, insurance carriers, internal departments, and other customers to obtain information and support timely account resolution.
• Reviews insurance coverage, payer requirements, claim status, account balances, denials, edits, and other account information to support billing, reimbursement, and compliance.
• Completes data entry, documentation, scanning, indexing, reporting, reconciliation, and other administrative tasks to maintain accurate patient accounting records.

Skills

Customer service

Finance knowledge

Healthcare knowledge

Education

High School Diploma or GED

Associate Degree in Health Care or Finance

Tools

CPT/HCPCS/ICD-10 knowledge

Job description

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Under general direction, the Patient Accounting Representative II is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in customer service, collections, cash posting, billing, etc. as assigned by CBO Management.Patient Accounting Representative II is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Essential Functions and Responsibilities as Assigned

• Performs assigned patient accounting and revenue cycle functions accurately, timely, and in accordance with departmental standards.
• Reviews, updates, and maintains patient accounts to support accurate billing, payment posting, follow-up, collections, refunds, reporting, and account resolution.
• Processes, researches, and resolves account issues, including insurance, patient balance, payment, adjustment, refund, documentation, and claim-related matters.
• Communicates professionally and effectively with patients, insurance carriers, vendors, internal departments, and other customers to obtain information, resolve inquiries, and support timely account resolution.
• Reviews insurance coverage, payer requirements, claim status, account balances, denials, edits, and other account information as needed to support billing, reimbursement, and compliance requirements.
• Completes data entry, documentation, scanning, indexing, reporting, reconciliation, and other administrative tasks necessary to maintain accurate patient accounting records.

Qualifications

Required:

• High School Diploma or GED
• 3 year experience in Finance/Accounting, Customer Service or Healthcare

Preferred:

• Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience.
• Working knowledge of CPT, HCPCS, and ICD-10

Additional Information

• Schedule: Full-time
• Daily Work Times: 8am - 4:30pm
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.