Patient Account Representative I FT

Illinois Eye Center

Peoria (IL)

On-site

USD 25,000 - 37,000

Full time

10 days ago

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Benefits offered by this job

Paid time off

Paid holidays

Insurance - health, dental, group term

Short-term disability

Uniform allowance

Jury duty pay

401k with match

Profit sharing contribution

Awards program

Continued education & training

Employee discounts

Job summary

Paycom - ATS in Peoria, IL, is seeking a Patient Accounts Representative I to support accurate billing and timely reimbursement through claims submission, payment posting, and account verification.

Ideal candidates have a high school diploma, at least one year of medical-billing and customer-service experience, and familiarity with payer portals, EHRs, and practice-management systems. Travel may be required.

Qualifications

High school diploma or equivalent required.
Minimum of one year of medical-billing experience preferred; physician-office billing preferred.
Minimum of one year of customer-service experience preferred.
Experience with insurance claims, payment posting, accounts receivable, benefit verification, or patient account resolution preferred.
Working knowledge of Medicare, Medicaid, and commercial-insurance billing guidelines preferred.
Experience using practice-management systems, electronic health records, payer portals, and Microsoft Office applications preferred.

Responsibilities

The Patient Accounts Representative I is responsible for routine insurance and patient account follow-up to support accurate billing and timely reimbursement.
Responsibilities include submitting claims, posting payments and remittances, verifying insurance information, reviewing account activity, and following up on aged accounts receivable.

Skills

Medical billing

Insurance claims

Accounts receivable

Customer service

Payment posting

Microsoft Excel

Education

High school diploma or equivalent

Tools

Practice-management systems

Electronic health records

Payer portals

Microsoft Office

Excel

Job description

Job Details

Job Location: Peoria Office - Peoria, IL

Salary Range: $18.51 - $26.94Hourly

Who we are looking for

People who are passionate about the care of our patients. We are looking for individuals who want to be part of a medical team that puts our patients first and works well with a team of professionals. Someone who wants a successful career in the eye care profession where your efforts make a difference. We want people who are tech-savvy, enthusiastic, cares about others, and wants to work in a fast paced and fun environment.

Benefits

Paid time off

Paid holidays

Insurance - health, dental, group term life, and short-term disability

Uniform allowance

Jury duty pay

Traditional and Roth 401k with match

Profit sharing contribution

Awards program

Continued education & advanced training opportunities

Employee discounts

This is a 40 hour per week position.

Work hours are somewhere between 7 am and 5:30 pm dependent on the position and patient needs. Some positions may work on a Saturday rotation with hours between 7 am and 12 pm.

This position may require traveling to all of our locations.

An Equal Opportunity Employer, Including Disability.

Responsibilities

The Patient Accounts Representative I is responsible for performing routine insurance and patient account follow-up to support accurate billing, timely reimbursement, and resolution of outstanding account balances. Responsibilities include submitting claims, posting payments and remittances, verifying insurance information, reviewing account activity, following up on aged accounts receivable, assisting patients with billing questions, and establishing approved payment arrangements.

Education & Experience

High school diploma or equivalent required.

A minimum of one year of medical-billing experience preferred; physician-office billing experience preferred.

A minimum of one year of customer-service experience preferred.

Experience with insurance claims, payment posting, accounts receivable, benefit verification, or patient account resolution preferred.

Working knowledge of Medicare, Medicaid, and commercial-insurance billing guidelines preferred.

Working knowledge of medical and insurance terminology, billing forms, remittance information, and basic CPT and ICD-10 coding concepts preferred.

Experience using practice-management systems, electronic health records, clearinghouse applications, payer portals, and Microsoft Office applications preferred.

Essential Skills and Abilities

Working knowledge of physician billing, insurance claims, payment posting, remittance processing, account follow-up, and patient financial responsibility.

Ability to review account history, claim status, payments, adjustments, correspondence, and remittance information to determine appropriate routine follow-up.

Strong analytical, investigative, and troubleshooting skills, including the ability to identify account discrepancies and recommend or complete appropriate corrective action within established authority.

Excellent written and verbal communication skills.

Excellent customer-service skills and the ability to discuss sensitive financial matters calmly, clearly, and respectfully.

Strong organizational, mathematical, computer, and follow-up skills.

Ability to work accurately and maintain attention to detail while managing multiple accounts, deadlines, telephone calls, and assigned work queues.

Ability to work independently, follow established procedures, and recognize when an account requires escalation.

Ability to use practice-management systems, payer portals, electronic billing applications, Microsoft Word, and Microsoft Excel.

Ability to maintain effective and cooperative working relationships with patients, guarantors, staff, leaders, providers, insurance representatives, and other departments.