PATIENT ACCOUNT REPRESENTATIVE - Follow Up Team

University of Missouri-Columbia; Columbia Township (MO); Vor Ort; USD 23.000 - 36.000; Vollzeit

Zusammenfassung

University of Missouri-Columbia is seeking a PATIENT ACCT REP in the Department of UP Payment Services to support daily accounts receivable operations for University Physicians Patient Accounts. The role focuses on administrative tasks, revenue cycle activities, and timely record management.

Responsibilities include pre-bill edits, daily reporting, and communications, along with insurance follow-up, denial resolution, and appeals. Compliance with HIPAA and payer guidelines is essential.

Qualifikationen

• High school diploma or equivalent.
• Two years of clerical experience.
• Familiarity with HIPAA and payer requirements.

Aufgaben

• Support daily operations of University Physicians Patient Accounts in administrative and revenue cycle tasks.
• Complete pre-bill edits and coordinate task assignments.
• Prepare daily reports and departmental communications, and index documentation for accurate records.
• Process post-service medical records requests and ensure timely record management.
• Monitor daily workflow trends and communicate findings and recommendations to supervisor.
• Assist with insurance follow-up, denial resolution, appeals, and other AR activities as needed.
• Maintain compliance with policies, HIPAA, and payer requirements to improve efficiency and reimbursement.

Kenntnisse

Clerical skills

Revenue cycle

HIPAA compliance

Customer service

Ausbildung

High school diploma

Jobbeschreibung

Hiring Department

Department of UP Payment Services

Job Description

#upjobs

Responsible for supporting the daily operations of University Physicians Patient Accounts by performing a variety of administrative and revenue cycle functions that promote efficient billing workflows and high-quality customer service.

Primary responsibilities include completing pre-bill edits, coordinating task assignments, preparing daily reports and departmental communications, processing post-service medical records requests, and indexing documentation to ensure accurate and timely record management.

This position is expected to monitor and analyze daily workflow trends, identify recurring issues and opportunities for process improvement, and proactively communicate findings and recommendations to the supervisor. Trend analysis may include, but is not limited to, pre-bill edits, medical records requests, documentation deficiencies, workflow inefficiencies, payer requirements, and other operational activities that impact revenue cycle performance.

The role also provides support for insurance follow-up, denial resolution, appeals, claim corrections, and other accounts receivable activities as needed.

Maintains compliance with University Physicians policies, HIPAA, Medicare, and payer requirements while collaborating with team members to improve operational efficiency, reduce rework, and optimize reimbursement.

Shift

Monday - Friday

Minimum Qualifications

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Two (2) years of clerical experience; education may be used in lieu of experience.

Preferred Qualifications

Niche Professional Interests: Comprehensive understanding of accounts receivable management preferably in a medical office setting.
Additional Training: Knowledge of ICD-9, ICD-10, CPT/HCPCS, modifiers, coding, and documentation guidelines. Experience with Managed Care plans and payer guidelines.

Anticipated Hiring Range

Salary Range: $16.68 - $26.31 hourly
Grade: PAT - 005
University Title: PATIENT ACCT REP, NON-CLINICAL
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.