Patient Account Representative - Collector

Universal Health Services; Memphis (TN); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision plans

401k with company match

Tuition assistance

SoFi student loan refinancing

Tuition savings for nursing education

Pet Insurance

Paid time off

Job summary

Lakeside Behavioral Health System, a premier behavioral health provider in Memphis, seeks a Patient Account Representative - Collector to manage third‑party follow‑ups, verify insurance eligibility, and resolve billing discrepancies. The role supports timely payments and accurate patient accounts within a large, compassionate hospital network.

The ideal candidate brings healthcare reimbursement experience, strong communication, and HIPAA knowledge to a hospital environment that values

Qualifications

• Associates Degree in Accounting preferred.
• Two years of healthcare reimbursement and third-party billing experience.
• Knowledge of Explanation of Benefits (EOBs) and HIPAA regulations.

Responsibilities

• Perform third-party follow-up on outstanding insurance claims by contacting payers to determine status and payment.
• Verify patient insurance eligibility and benefits.
• Resolve coding and billing issues by reviewing EOBs and correcting discrepancies.
• Escalate complex accounts to management for review and resolution.
• Follow up with payers regarding hospital claim appeals to ensure timely review.

Skills

Healthcare billing experience

Interpersonal skills

HIPAA compliance

Education

Associate Degree in Accounting

High School Diploma or GED

Tools

Accounting software

Job description

Responsibilities

Lakeside Behavioral Health System provides an excellent opportunity for those seeking to be part of a team-oriented and compassionate organization. Our staff tell us that our team is their number one reason for working at Lakeside and we offer competitive compensation, excellent comprehensive benefits, opportunities for advancement, tuition assistance, and paid time off.

Since 1969, Lakeside has been the premier provider of specialized behavioral health and addictive disease services in the Memphis and Mid-South region. The 365-bed facility is one of the largest free-standing psychiatric hospitals in the United States. We are located on a serene 37-acre campus in northeast Shelby County, serving as the setting for the treatment for children, adolescents, young adults, adults and seniors. Lakeside’s comprehensive programs treat disorders such as bipolar disorder, psychological trauma, depression and anxiety, mental illness and addictive disease disorders such as alcoholism, drug addiction and substance abuse.

Job Description

The Patient Account Representative - Collector is responsible for the following:

Complete third-party follow-up on outstanding insurance claims by contacting payers to determine claim status and secure payment resolution. Provide insurance verification on patient accounts to confirm eligibility and benefits. Resolve coding and billing issues by reviewing Explanation of Benefits (EOBs), identifying errors, and correcting discrepancies as needed. Escalate problem accounts to the department management team for additional review, assistance, and resolution. Follow up with payers regarding hospital claim appeals to ensure timely review and outcome tracking.

This opportunity provides the following:

• Challenging and rewarding work environment
• Career development opportunities within UHS and its 300+ subsidiaries
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401k with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Tuition savings to continue your nursing education with Chamberlain University
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com.

About Universal Health Services (UHS)

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

Qualifications

Job Requirements

Education: AssociatesDegree in Accounting, Finance or Business preferred, High school diploma or GED required.

Experience: Two years of healthcare areimbursement and third-party billing experience. Must possess knowledge of all accounting applications and third-party reimbursement regulations. Must have the ability to read and interpret Explanation of Benefits (EOBs) and demonstrate an understanding of overpayments and recoupments. Must have an elevated level of interpersonal skills. Position continually requires demonstrated poise, professionalism, tact, and diplomacy.

Knowledge: Excellent verbal and written communication skills required. Experience in collections from third party payers and financial counseling to potential clients. Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families, and referral sources. Must be knowledgeable of and abide by HIPAA regulations with regard to protected health information as defined by HIPAA and facility. Uses and / or discloses on a daily basis verbal, written and / or electronic PHI in order to perform job duties, as pertains to (CLIENTS’ FINANCIAL, DEMOGRAPHIC, AND / OR CLINICAL DATA) and / or (EMPLOYEES’ FINANCIAL, DEMOGRAPHIC, AND / OR CLINICAL DATA). 48:60 Follows and abides by Company policies, procedures, and Corporate Compliance Program, as applicable to role and responsibilities.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.