Patient Account Representative (Collections Representative)

Harris Computer; Butlerville (IN); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Stock options

Career development opportunities

Job summary

Harris Computer in Indiana is seeking a billing specialist to ensure timely payment of accounts by managing work queues, reviewing aging lists, and resolving billing discrepancies. You will verify data accuracy, interpret denied claims, and file appeals as necessary, while maintaining client confidentiality and professional interactions with patients.

The role requires handling inquiries, supporting collections where appropriate, and contributing to the overall accuracy and integrity of patient

Qualifications

• Experience with billing data and payment processes.
• Ability to read denied claims and file appeals.
• Strong customer service and communication skills.

Responsibilities

• Manage work queue and aging lists to ensure accurate payments.
• Verify completeness and accuracy of billing data and correct errors.
• Read denied claims and file appeals or resubmit as needed.
• Review aging accounts and pursue collections per guidelines.
• Maintain documentation and notes on remittance and patient accounts.
• Resolve discrepancies on patient accounts and advise adjustments as needed.
• Handle telephone inquiries and provide account information to patients.

Skills

Billing data handling

Claims processing

Customer service

Communication

Confidentiality

Attendance

Job description

Essential Functions

• Manages work queue, aging lists, and claims correspondence to assure accurate and timely payment of accounts.
• Verifies completeness and accuracy of billing data and revises any errors.
• Reads and interprets denied claims in order to resolve discrepancies; resubmits or files appeal for reconsideration.
• Reviews aging accounts in order to collect amounts due or initiates escalation procedures for collections, according to established guidelines.
• Notes follow-up on billing records and maintains supporting documents and notes in established files; verifies that remittances meet contractual obligations.
• Audits and resolves discrepancies on patient accounts; reviews accounts for non-covered or out of network procedures and refers adjustments according to established guidelines.
• Receives telephone calls; answers inquiries and resolves patient account questions; contacts patients to obtain or relay account information.
• Requires regular and prompt attendance.
• Maintains and protects confidentiality in all aspects of patient health information, proprietary information, and employee information.
• Manages customer/client interactions in a professional manner; responds promptly to requests for service and assistance, and meets those commitments.
• Demonstrates the spirit of the philosophy, mission, and values through words and actions, and implements them into department processes, programs, and the working environment.
• Performs other duties as assigned.

The potential salary range for this role is $48,000.00 USD to $50,000.00 per year. Final compensation will be based on experience, skills, market conditions, and internal equity. We offer a competitive Total Rewards program including health benefits, RRSP matching, stock options, and career development opportunities.