Patient Account Representative 2 - Clinic

Baton Rouge Health District; Baton Rouge (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

FMOL Health seeks a Patient Accounts Representative 2 to monitor patient accounts, assist with inquiries, and coordinate payment arrangements. You will interact with patients, co-workers, and external agencies to promote prompt reimbursement of hospital charges.

Responsibilities include training, reviewing documentation for accuracy, and handling receivables with third-party payers. Requires experience in medical accounting and high school level education.

Qualifications

• 1 year at hospital (2 years elsewhere) in medical accounting, bookkeeping, or related area.
• High School or equivalent.

Responsibilities

• Monitor patient accounts processes and ensure prompt payment.
• Assist in providing training and orientation for assigned employees.
• Advise patients and guarantors of payer benefits and collect payments.
• Review documents for information accuracy and resolve billing issues.
• Coordinate payroll deduction actions for hospital employees.
• Send itemized statements upon attorney request or subpoena.
• Handle receivables and work with external agencies for reimbursement.
• Perform other duties as assigned.

Skills

Customer Service

Payor Relations

Receivables

Education

High School or equivalent

1 year hospital medical accounting experience

Job description

Job Description

Monitors the patient accounts process. The Patient Accounts Representative 2 works with patients, co-workers and external agencies to ensure the prompt payment and/or reimbursement of hospital charges.

Responsibilities

• Customer Service


• Promptly answers inquiries from patients, co-workers, and employees regarding patient accounts in a kind and courteous manner.


• Assists in providing quality training and orientation for assigned employees.


• Payor Relations


• Advises patient or guarantor of third-party payer benefits and estimated private payer amount and collects partial payments prior to admission in a manner that promotes the provision of high-quality health care services by the department.


• Reviews patient papers and documentation for reported information accuracy, and researches errors on patient accounts, billing and insurance problems, and lost payments in order to ensure accurate record maintenance and prudent departmental operation.


• Makes written and verbal inquiries to third party payers, reconciles patient accounts, and makes payment arrangements in an effort to ensure that patients are free from financial burden and that patient interests are appropriately represented.


• Coordinates and originates payroll deduction actions for hospital employees in accordance with established policies and procedures and oversees collection letter mail-outs for delinquent unpaid patient accounts in a prudent and efficient manner.


• Sends itemized patient account statements per attorney request or in response to subpoena in a professional and diligent manner.


• Receivables


• Works with external agencies and companies to provide patients with prompt reimbursement for hospital services. Interprets, explains, and counsels patient and family regarding hospital charges, services, and payment policies in a manner sensitive to the needs and financial situation of the patient.


• Other Duties As Assigned


• Performs other duties as assigned or requested.

Qualifications

1 year at hospital (2 years elsewhere) in medical accounting, bookkeeping, or related area

High School or equivalent

FMOL Health team members will only communicate with job applicants using official @fmolhs.org email addresses. If you receive any message regarding job opportunities or your application from a non @fmolhs.org email address, do not respond and report the message as phishing / spam and delete it.

• Job Identification 43715


• Job Category Revenue_Cycle


• Job Shift Day


• Job Function Patient Financial Services


• Worker Type Employee


• Regular or Temporary Regular


• Requisition Schedule Full-Time


• Hours of Schedule (e.g. M-F 8a-5p) M-F 8a-5p


• FMOLHS Company Code Franciscan Missionaries of Our Lady Health System Inc

FMOL Health team members will only communicate with job applicants using [e-mail] addresses. If you receive any message regarding job opportunities or your application from [e-mail] address, do not respondand report the message as phishing / spam and delete it.