Patient Account Representative

Magnet Solutions; Scottsbluff (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Best Places to Work recognition

Job summary

Magnet Solutions in Scottsbluff, Nebraska seeks a Patient Account Representative to guide patients through billing inquiries with empathy and professionalism. You will liaise between patients and healthcare providers, manage calls, and help patients find feasible payment options while ensuring record accuracy and confidentiality.

The role emphasizes independent work in a fast-paced environment, using Microsoft Office and data entry systems, with training offered for healthcare billing

Qualifications

• High school diploma or equivalent preferred.
• Experience in medical billing or a related field preferred, but willing to train the right individual.
• Strong communication, organizational, and customer service skills.
• Ability to work independently and thrive in a fast-paced environment.
• Proficiency in Microsoft Office Suite and data entry systems.

Responsibilities

• Serve as a liaison between patients and healthcare providers regarding billing inquiries.
• Manage inbound and outbound calls with a focus on delivering exceptional customer service.
• Resolve patient concerns related to insurance, billing, and account balances.
• Maintain and update patient account records, ensuring accuracy and confidentiality.
• Work with the patient to understand their financial needs and find a payment option that works best for them.
• Perform billing functions such as collecting payments, arranging payment plans and follow up on inadequate payments.
• Uphold compliance with state and federal regulations and client-specific policies.

Skills

Communication

Organizational skills

Customer service

Data entry

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Data entry systems

Job description

At Magnet Solutions, we pride ourselves on delivering exceptional service to our healthcare clients and their patients. As a Patient Account Representative, you’ll be the voice of compassion and clarity, guiding patients through their billing inquiries and helping them find solutions with empathy and professionalism.

What You’ll Do as a Patient Account Representative:

• Serve as a liaison between patients and healthcare providers regarding billing inquiries.
• Manage inbound and outbound calls with a focus on delivering exceptional customer service.
• Resolve patient concerns related to insurance, billing, and account balances.
• Maintain and update patient account records, ensuring accuracy and confidentiality.
• Work with the patient to understand their financial needs and find a payment option that works best for them.
• Perform billing functions such as collecting payments, arranging payment plans and follow up on inadequate payments.
• Uphold compliance with state and federal regulations and client-specific policies.

What We’re Looking For:

• High school diploma or equivalent preferred
• Experience in medical billing or a related field preferred, but willing to train the right individual.
• Strong communication, organizational, and customer service skills.
• Ability to work independently and thrive in a fast-paced environment.
• Proficiency in Microsoft Office Suite and data entry systems
• A positive, team-oriented attitude and a commitment to excellence.

Experience:

• Communication skills: 1 year (Required)
• Resolving account discrepancies and reconciling payments: 1 year (Preferred)
• Healthcare Management: 1 year (Preferred)

Why Join Us?

• Be part of a mission-driven team that values integrity, empathy, and growth.
• Enjoy opportunities for professional development and advancement.
• Make a meaningful impact on the lives of patients and their families.
• Magnet Solutions fosters an uplifting team-oriented environment that has earned us recognition as one of the Best Places to Work from 2018-2026.

Physical Requirements:

• Prolonged periods of sitting and computer use.