Patient Account Representative

Tahoe Forest Health System; Reno (NV); On-site; USD 37,000 - 44,000; Full time

Job summary

Tahoe Forest Health System is seeking a Billing and Follow-Up Specialist to ensure accurate claims and timely reimbursement across third-party payers and patients.

You will collaborate with Revenue Cycle departments to resolve denials, perform follow-up, and document payer communications, while upholding HIPAA and payer requirements in a hospital setting in Reno, NV. The role emphasizes detail orientation and familiarity with EOBs and EPIC billing.

Qualifications

• Minimum of two years recent billing and follow-up experience in hospital and/or physician clinical areas.
• Familiarity with payer requirements and explanations of benefits (EOBs).
• Knowledge of HIPAA guidelines and patient privacy protections.

Responsibilities

• Examine denied and underpaid claims to determine reasons for discrepancies.
• Communicate with payers via phone and web portals to follow up on outstanding claims.
• Document payer interactions and reason codes in patient accounts (HAR).
• Identify root causes of denials and assist with process improvements to reduce A/R.
• Maintain up-to-date knowledge of payer policies and regulations for compliance.

Skills

Billing & follow-up

HIPAA compliance

Education

No education required

Tools

EPIC Hospital Billing

Job description

Summary

Responsible for submitting accurate claims, ensuring timely reimbursement from various third-party payers and patients, and confirming proper documentation occurs in the facilities’ billing system. Collaborates with Revenue Cycle departments and third-party payers on efforts related to follow-up, denials, and appeals.

Bargaining Unit:

EA

Rate of Pay:

$28.46/hour + DOE

Essential Duties And Responsibilities

• Examines denied and underpaid claims to determine reasons for discrepancies.
• Communicates via phone calls and web-portals, directly with payers to follow up on outstanding claims, resolves payment variances, and achieves timely reimbursement.
• Provides payers with specific reasons for suspected underpayments and reviews denial reasons given by payers. Documents patient account (HAR) with status and expected payment amounts.
• Works with management to identify, trend, and address root causes of denials; helps pinpoint strategies for reducing Accounts Receivables (A/R).
• Maintains a thorough understanding of federal and state regulations, as well as specific payer requirements and explanations of benefits, in order to identify and report billing compliance issues and payer discrepancies.
• Keeps current using payer bulletins, coding and billing training and manuals.
• Updates and maintains accurate files on each payer, including contact names, addresses, phone numbers, and other pertinent information. Notifies PFS Manager of changes to update other TFH Departments.
• Thoroughly documents all interactions with payers.
• Handles all payer-specific communications, including telephone and email, from payers and departments within the business office.
• Participates in quality improvement efforts on an ongoing basis. Strives to exceed productivity goals as established based on industry standards as approved quarterly by the CFO.
• Demonstrates initiative and resourcefulness by gathering information and examples about issues and helping to document recommendations for system fixes.
• Communicates trends and issues to management and helps to monitor and validate fixes.
• Understands and maintains compliance with HIPAA guidelines when handling patient information.
• Performs other duties as assigned.
• Demonstrates System Values in performance and behavior.
• Complies with System policies and procedures.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

No supervisory responsibilities.

Minimum Education/Experience

No educational requirement and 2-3 years relevant experience

Required Licenses/Certifications

None

Other Experience/Qualifications

Required:

• Minimum of two years recent billing and follow-up experience in hospital and/or physician clinical areas.

Preferred:

• Prior experience in Medicare or Medi-Cal (Medicaid) billing, EPIC Hospital Billing and/or Physician Billing.
• Knowledge in Critical Access and RHC billing.