Patient Account Representative

Harris Computer; Oklahoma; On-site; USD 34,000 - 50,000; Full time

Job summary

Harris Computer in Oklahoma is seeking a healthcare billing specialist to manage payment processing, maintain billing accuracy, and review denied claims for resolution. You will support patient accounts, handle inquiries, and ensure completion of required documentation with strict confidentiality.

The role emphasizes adherence to established billing guidelines, timely follow-up on aging accounts, and professional interactions with patients and care teams to maintain high service standards.

Responsibilities

• Manages work queue, aging lists, and claims to ensure accurate and timely payments.
• Verifies billing data for completeness and accuracy, revising errors.
• Interprets denied claims to resolve discrepancies; resubmits or appeals.
• Reviews aging accounts to collect amounts due or start escalation for collections.
• Tracks follow-up on billing records and preserves documents; verifies remittances meet terms.
• Audits patient accounts for discrepancies; flags non-covered or out-of-network items.
• Answers calls, resolves patient inquiries, and relays account information.
• Requires regular, punctual attendance.
• Protects confidentiality of patient, proprietary, and employee data.
• Manages professional client interactions and meets service commitments.
• Demonstrates company values in department processes and programs.
• Performs other duties as assigned.

Job description

Essential Functions

• Manages work queue, aging lists, and claims correspondence to assure accurate and timely payment of accounts.
• Verifies completeness and accuracy of billing data and revises any errors.
• Reads and interprets denied claims in order to resolve discrepancies; resubmits or files appeal for reconsideration.
• Reviews aging accounts in order to collect amounts due or initiates escalation procedures for collections, according to established guidelines.
• Notes follow-up on billing records and maintains supporting documents and notes in established files; verifies that remittances meet contractual obligations.
• Audits and resolves discrepancies on patient accounts; reviews accounts for non-covered or out of network procedures and refers adjustments according to established guidelines.
• Receives telephone calls; answers inquiries and resolves patient account questions; contacts patients to obtain or relay account information.
• Requires regular and prompt attendance.
• Maintains and protects confidentiality in all aspects of patient health information, proprietary information, and employee information.
• Manages customer/client interactions in a professional manner; responds promptly to requests for service and assistance, and meets those commitments.
• Demonstrates the spirit of the philosophy, mission, and values through words and actions, and implements them into department processes, programs, and the working environment.
• Performs other duties as assigned.