Patient Account Representative

Sleep Management, LLC dba Viemed; Lafayette (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Sleep Management, LLC dba Viemed is seeking a Patient Account Representative in Lafayette, LA. The role handles inbound calls and emails for the Billing Office, assists patients with account questions, collects payments, and sets up payment plans.

Responsibilities include reviewing accounts, generating statements, processing payments and refunds, and escalating issues when needed. The position requires strong organizational skills and knowledge of medical billing procedures.

Qualifications

• High School Diploma or equivalent required.
• Knowledge of medical insurance types (Commercial, Medicare, Medicaid).
• Familiar with CPT/ICD-10, HCFA 1500, UB04, HIPAA and billing regulations.
• Ability to explain policies to internal and external customers.
• Maintains accuracy and productivity in a fast-paced billing environment.

Responsibilities

• Answer inbound calls and emails to the Billing Office.
• Address patients' questions about their accounts, collect payments, and set up payment plans.
• Escalate unresolved complaints to supervisor or manager.
• Review and adjust accounts, generate statements, and process payments/refunds.
• Review hardship requests and obtain documentation to determine eligibility.
• Maintain communication with patients/families and internal teams; report to Revenue Cycle Manager.

Skills

Organizational skills

MS Office

Attention to detail

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Sleep Management, LLC dba Viemed

Patient Account Representative

Job Category: Sleep Management, LLC

Requisition Number: PATIE003552

Full-Time

• Responsible for answering inbound phone calls/emails to the Billing Office.


• Responsible for addressing patients' questions regarding their accounts, collect payments, and establish payment plans.


• Escalates patient complaints directly to supervisor or manager if unresolved.


• Duties include (but not limited to)
  
  
  
  • Review and understand patient billing,
  
  
  • Adjusting accounts,
  
  
  • Generating statements,
  
  
  • Processing payments and refunds
  
  
  
  


• Review and process patient requests for financial hardship.
  
  
  
  • Obtain proof of income as well as documentation to determine if patient qualifies for hardship waivers per Company policy.
  
  
  
  


• Establishes and maintains effective communication and good working relationships with patients/family, and other internal teams for the patient’s benefit.


• Communicates appropriately and clearly to Manager/Supervisor, and other superiors. Reports all concerns or issues directly to Revenue Cycle Manager and Supervisor


• Other responsibilities and projects as assigned.

Requirements

• High School Diploma or equivalent


• Knowledge of basic medical insurance coverage and/or types such as Commercial, Medicare & Medicaid


• Learns and maintains knowledge of current patient database and billing system


• Working knowledge of CPT and ICD-10 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, insurance benefits.


• Knowledge of policies and procedures to accurately answer questions from internal and external customers.


• Utilizes initiative while maintaining set levels of productivity with consistent accuracy.

Experience

• Minimum of 2 years Customer Service experience required


• Medical office or patient accounts preferred

Skills

• Superior organizational skills.


• Proficient in Microsoft Office, including Outlook, Word, and Excel.


• Attention to detail and accuracy.


• Effective/professional communication skills (written and oral)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal employment opportunity, including veterans and individuals with disabilities.

PI287187477