Patient Account Representative

Harris Computer; Kansas; On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Stock options

Career development

Job summary

Harris Computer in Kansas is seeking a Billing Specialist to manage work queues, verify billing data, and resolve denied claims to ensure timely payments and accurate patient accounts.

You will handle patient inquiries, maintain documentation, and uphold strict confidentiality while delivering professional customer service. The role offers a competitive salary range and benefits, with opportunities for career development.

Qualifications

• Experience in medical billing or accounts receivable.
• Ability to resolve denials and file appeals when needed.
• Strong attention to detail and ability to protect patient information.

Responsibilities

• Manage work queue and aging lists to ensure timely payment of accounts.
• Verify completeness and accuracy of billing data and correct errors.
• Read and interpret denied claims and resubmit or appeal for reconsideration.
• Review aging accounts to collect amounts due and escalate per guidelines.
• Maintain documentation and ensure remittances meet contractual obligations.
• Answer inquiries from patients and contacts and resolve account questions.
• Maintain confidentiality of patient health information and employee data.
• Provide professional interactions with customers and respond promptly to service requests.
• Support department processes and participate in ongoing program improvements.

Skills

Billing

Accounts receivable

Denials handling

Collections

Customer service

Confidentiality

Job description

• Manages work queue, aging lists, and claims correspondence to assure accurate and timely payment of accounts.
• Verifies completeness and accuracy of billing data and revises any errors.
• Reads and interprets denied claims in order to resolve discrepancies; resubmits or files appeal for reconsideration.
• Reviews aging accounts in order to collect amounts due or initiates escalation procedures for collections, according to established guidelines.
• Notes follow-up on billing records and maintains supporting documents and notes in established files; verifies that remittances meet contractual obligations.
• Audits and resolves discrepancies on patient accounts; reviews accounts for non-covered or out of network procedures and refers adjustments according to established guidelines.
• Receives telephone calls; answers inquiries and resolves patient account questions; contacts patients to obtain or relay account information.
• Requires regular and prompt attendance.
• Maintains and protects confidentiality in all aspects of patient health information, proprietary information, and employee information.
• Manages customer/client interactions in a professional manner; responds promptly to requests for service and assistance, and meets those commitments.
• Demonstrates the spirit of the philosophy, mission, and values through words and actions, and implements them into department processes, programs, and the working environment.
• Performs other duties as assigned.

Essential Functions

• Manages work queue, aging lists, and claims correspondence to assure accurate and timely payment of accounts.
• Verifies completeness and accuracy of billing data and revises any errors.
• Reads and interprets denied claims in order to resolve discrepancies; resubmits or files appeal for reconsideration.
• Reviews aging accounts in order to collect amounts due or initiates escalation procedures for collections, according to established guidelines.
• Notes follow-up on billing records and maintains supporting documents and notes in established files; verifies that remittances meet contractual obligations.
• Audits and resolves discrepancies on patient accounts; reviews accounts for non-covered or out of network procedures and refers adjustments according to established guidelines.
• Receives telephone calls; answers inquiries and resolves patient account questions; contacts patients to obtain or relay account information.
• Requires regular and prompt attendance.
• Maintains and protects confidentiality in all aspects of patient health information, proprietary information, and employee information.
• Manages customer/client interactions in a professional manner; responds promptly to requests for service and assistance, and meets those commitments.
• Demonstrates the spirit of the philosophy, mission, and values through words and actions, and implements them into department processes, programs, and the working environment.
• Performs other duties as assigned.

The potential salary range for this role is $49,000.00 USD to $ 52,000.00 per year. Final compensation will be based on experience, skills, market conditions, and internal equity. We offer a competitive Total Rewards program including health benefits, RRSP matching, stock options, and career development opportunities.