Patient Account Representative

Harris Computer; Indiana; On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Stock options

Career development opportunities

Job summary

Harris Computer in United States (Indiana) seeks a billing specialist to ensure accurate payment processing and timely resolution of patient accounts. You will handle denials, appeals, and communications with patients while maintaining strict confidentiality and adhering to established guidelines.

The role offers a competitive salary and a comprehensive benefits package, with opportunities for career development within our Total Rewards program.

Qualifications

• Billing data must be complete and accurate.
• Ability to interpret denials and prepare appeals when needed.
• Strong attention to confidentiality of patient information.

Responsibilities

• Manage work queue, aging lists, and claims correspondence to ensure timely payment.
• Verify completeness and accuracy of billing data; correct errors.
• Read and interpret denied claims to resolve discrepancies; resubmit or appeal as needed.
• Review aging accounts to collect due amounts or escalate for collections.
• Document follow-ups and maintain supporting notes; verify remittance compliance.
• Audit and resolve discrepancies on patient accounts; review for non-covered procedures and adjust as guidelines.
• Answer inquiries from patients; relay or obtain account information.
• Maintain confidentiality of patient, proprietary, and employee information.
• Interact professionally with customers; respond promptly to service requests.
• Demonstrate company mission and values in department processes and environment.
• Perform other duties as assigned.

Job description

• Manages work queue, aging lists, and claims correspondence to assure accurate and timely payment of accounts.
• Verifies completeness and accuracy of billing data and revises any errors.
• Reads and interprets denied claims in order to resolve discrepancies; resubmits or files appeal for reconsideration.
• Reviews aging accounts in order to collect amounts due or initiates escalation procedures for collections, according to established guidelines.
• Notes follow-up on billing records and maintains supporting documents and notes in established files; verifies that remittances meet contractual obligations.
• Audits and resolves discrepancies on patient accounts; reviews accounts for non-covered or out of network procedures and refers adjustments according to established guidelines.
• Receives telephone calls; answers inquiries and resolves patient account questions; contacts patients to obtain or relay account information.
• Requires regular and prompt attendance.
• Maintains and protects confidentiality in all aspects of patient health information, proprietary information, and employee information.
• Manages customer/client interactions in a professional manner; responds promptly to requests for service and assistance, and meets those commitments.
• Demonstrates the spirit of the philosophy, mission, and values through words and actions, and implements them into department processes, programs, and the working environment.
• Performs other duties as assigned.

Essential Functions

• Manages work queue, aging lists, and claims correspondence to assure accurate and timely payment of accounts.
• Verifies completeness and accuracy of billing data and revises any errors.
• Reads and interprets denied claims in order to resolve discrepancies; resubmits or files appeal for reconsideration.
• Reviews aging accounts in order to collect amounts due or initiates escalation procedures for collections, according to established guidelines.
• Notes follow-up on billing records and maintains supporting documents and notes in established files; verifies that remittances meet contractual obligations.
• Audits and resolves discrepancies on patient accounts; reviews accounts for non-covered or out of network procedures and refers adjustments according to established guidelines.
• Receives telephone calls; answers inquiries and resolves patient account questions; contacts patients to obtain or relay account information.
• Requires regular and prompt attendance.
• Maintains and protects confidentiality in all aspects of patient health information, proprietary information, and employee information.
• Manages customer/client interactions in a professional manner; responds promptly to requests for service and assistance, and meets those commitments.
• Demonstrates the spirit of the philosophy, mission, and values through words and actions, and implements them into department processes, programs, and the working environment.
• Performs other duties as assigned.

The potential salary range for this role is $49,000.00 USD to $ 52,000.00 per year. Final compensation will be based on experience, skills, market conditions, and internal equity. We offer a competitive Total Rewards program including health benefits, RRSP matching, stock options, and career development opportunities.