Patient Account Representative

CommonSpirit Health; Centennial (CO); Hybrid; USD 42,000 - 54,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Account Representative in Colorado to accurately post patient claims and support the Revenue Management team in resolving billing errors. The role includes handling document management, indexing, and mail distribution for patient records, with a focus on detail and organizational skills.

Success in this position requires meticulous attention to detail, strong customer service, and the ability to collaborate effectively with facility billing personnel for

Qualifications

• Two years computer experience and strong customer service skills required.
• Healthcare environment experience preferred.
• Medical terminology knowledge is a plus.

Responsibilities

• Post patient claims accurately and timely using the revenue management system.
• Coordinate with facility billing personnel to ensure timely follow-up of claims.
• Manage document handling, scanning, and mail distribution for patient records.
• Resolve billing issues and restore revenue flow in collaboration with the revenue management team.

Skills

Customer service

Education

High School Diploma/G.E.D.

Job description

Job Summary and Responsibilities

As our Patient Account Representative, you will accurately and timely process and post patient claims, facilitating the resolution of billing errors, and partnering with the Revenue Management team to ensure timely follow-up.

Every day you will manage document management of digital storage, indexing, and mail distribution, meticulously handling patient claims and addressing billing issues to ensure efficient and accurate revenue processing.

To be successful in this role, you will possess meticulous attention to detail, strong organizational skills for document management, and the ability to effectively resolve billing errors and collaborate within a revenue management team.

• Performs accurate and timely posting of patient claims using the revenue management billing system.
• Maintains an accuracy rate within the departmental guidelines and demonstrates the importance of quality and integrity of capturing patient information with regard to patient confidentiality.
• Partners with facility billing personnel to ensure a consistent and timely followup of claims.
• Utilizes problemsolving skills to coordinate with the revenue management team issues that may arise as it pertains to billing.
• Research outstanding issues to assist in the facilitation of timely account resolution.
• Accountable for the optical storage of information by scanning documents and mail distribution.

This position has the ability to work remote 100% for Colorado residents; however will have to go on-site (Mineral campus in Centennial Co.) for in person meetings and or if experiencing Internet or computer issues.

Job Requirements

Required

• High School Diploma/G.E.D.
• Two (2) years computer experience, strong customer service skills

Preferred

• Prior office experience in a healthcare environment, medical terminology, and the ability to multitask and prioritize

Where You'll Work

With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.