Patient Account Rep

Wilson County Memorial Hospital District; Floresville (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Wilson County Memorial Hospital District is seeking an experienced office manager to oversee daily operations of the physician offices and physician billing supervisors. The role requires leadership of four staff under two supervisors and involvement in payroll, hiring, and performance reviews.

The ideal candidate has a background in hospital or medical practice administration, with excellent communication and multitasking abilities.

Qualifications

• Must have 3–5 years in a busy medical practice or similar size operation.
• Thorough knowledge of physician practice operations and interdepartmental workflows.
• Strong communication, leadership, and personnel management skills.
• Proficient in computers and cost-control / budgeting practices.
• Evening and weekend shift may be required.

Responsibilities

• Manage office operations and supervise two subordinate supervisors.
• Coordinate clerical departments and process workflows.
• Oversee payroll, records, and budgeting; ensure compliance with policies and laws.
• Maintain contact with patients, vendors, and insurance payors.
• Plan office layout and implement cost-reduction initiatives.

Skills

People management

Communication

Leadership

Multi-tasking

Office software

Education

Associate degree or equivalent

Certificate program (1 year)

Tools

EMR systems

Hospital software

Job description

Summary Manages a variety of general office activities by performing the following duties personally or through subordinate supervisors.Essential Duties and Responsibilities include the following. Other duties may be assigned.Analyzes and organizes office operations and procedures such as bookkeeping, preparation of payrolls, personnel, information management, filing systems, requisition of supplies, and other clerical services.Maximizes office productivity through proficient use of appropriate software applications.Researches and develops resources that create timely and efficient workflow.Establishes uniform correspondence procedures and style practices.Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records.Plans office layout, develops office budget, and initiates cost reduction programs.Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness.Prepares activities reports for guidance of management.Coordinates activities of various clerical departments or workers within department.Maintains contact with customers and outside vendors.Education and/or ExperienceExperience: 3 to 5 years in busy medical practice preferred; Comprehensive management of a practice of equal or greater size preferred.Must have thorough knowledge of physician practice operations; Skilled in communication, computers, leadership and management of personnel and processes, teambuilding, and multi-tasking.Certificates, Licenses, RegistrationsAssociate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience., Supervisory ResponsibilitiesManages two subordinate supervisors who supervise a total of four employees in the PHYSICIAN OFFICES and PHYSICIAN BILLING SUPERVISOR. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises eight non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Education and/or ExperienceOne year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.Other QualificationsKnowledge of THMP Medicare/Medicaid system and insurance payor guidelines desirable.At least 2 years of hospital commercial collection experience, resulting in maximum reimbursement.Must be detail oriented with excellent communication skills.Great customer service skills a must.Computer literate, knowledge of, or ability to learn hospital soft ware is required.Evening and weekend shift as required.