Patient Account Follow-Up Specialist

Hamilton Memorial Hospital District; McLeansboro (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Hamilton Memorial Hospital District has an immediate opening for a full-time Patient Account Follow-Up Specialist in McLeansboro, IL. The role oversees insurance claim follow-up, works with providers and carriers to resolve denied claims, and supports registration activities.

Ideal candidates will have a high school diploma, strong communication, attention to detail, and the ability to work independently or in a team; EPIC/MyChart experience is preferred.

Qualifications

• Must possess a high school diploma or equivalent.
• Must have good public relation skills and interact with people well.
• Previous Medical office experience preferred.
• Works well in an environment with firm deadlines; results-oriented.
• Perform multiple tasks effectively.
• Able to work both independently and as part of a team.
• Strong analytical skills are required.
• Capable of making timely, independent decisions.
• Detail-oriented and ability to prioritize work.
• Must maintain patient confidentiality and information per policy and procedures.
• Must be dependable, trustworthy & flexible.

Responsibilities

• Oversees insurance claim follow-up activities, working directly with providers and insurance carriers to resolve unpaid or denied claims.
• Prepares appeals, maintains accurate patient information, supports registration activities, and works closely with billers to ensure timely claim resolution.
• Acts as a key contact with the clearinghouse and assists with troubleshooting and support issues when needed.
• Provides support on special projects assigned by the Revenue Cycle Supervisor.
• Contributes to proactive account follow-up and cross-department collaboration to improve revenue cycle performance.

Skills

Public relations

Attention to detail

Analytical skills

Independence

Education

High school diploma or equivalent

Tools

EPIC EMR

MyChart

Billing software

Job description

Requirements

Full Time, 80 Hours Per Pay Period

Department: Business Office

Education: Must possess a high school diploma or equivalent.

Training and Experience: Must have good public relation skills and interact with people well. Previous Medical office experience preferred. Works well in an environment with firm deadlines; results-oriented. Perform multiple tasks effectively. Able to work both independently and as part of a team. Strong analytical skills are required. Capable of making timely, independent decisions. Detail-oriented and ability to prioritize work. Must maintain patient confidentiality and information per policy and procedures. Must be dependable, trustworthy & flexible.

Job Knowledge: Basic typing & computer skills are necessary. Basic knowledge of insurance, CPT, HCPC and other billing terminology are necessary.

Description

Hamilton Memorial Hospital District has an immediate opening for a full-time Patient Account Follow-up Specialist. At HMHD our mission is to enhance the delivery of healthcare to our community and the surrounding area by providing accessible quality healthcare services. HMHD utilizes the premier electronic medical record system EPIC with My Chart as an amenity for patients and staff.

Job Summary

The Patient Account Follow-Up Specialist oversees insurance claim follow-up activities, working directly with providers and insurance carriers to resolve unpaid or denied claims. This position also prepares appeals, maintains accurate patient information, supports registration activities, and works closely with billers to ensure timely claim resolution. The specialist serves as a key contact with our clearinghouse and assists with troubleshooting and support issues when needed. In addition, the role provides support on special projects assigned by the Revenue Cycle Supervisor. Through proactive account follow-up and collaboration across departments, this position plays a critical role in improving revenue cycle performance and patient account management.

Wage Range

$15.45 - $20.43 per hour

Location: McLeansboro, IL 62859