Patient Account Coordinator, Urgent Care

University of Maryland Medical System Corporation; Towson (MD); On-site; USD 39,000 - 55,000; Full time

Job summary

University of Maryland Medical System Corporation is seeking a skilled administrator to support patient account processing and coordinate workflows across UM Urgent Care, Operations, Billing, and clinical teams. You will review account information for accuracy, follow up on items, and resolve discrepancies to support timely billing and efficient operations.

The role emphasizes communication with internal and external customers, coordination of vendor payments, and adherence to HIPAA and

Qualifications

• Minimum of 2 years of experience in AP, healthcare billing, medical accounts receivable, patient account services, or revenue cycle operations.
• High school diploma required.
• Associate’s Degree preferred.

Responsibilities

• Responds to escalated calls from patients, referral sources, and UMMS billing customer service agents.
• Works with Billing to review and correct self-pay coded charts for accurate, timely billing.
• Checks Workers’ Compensation and Occupational Health/Employer-Paid Service accounts for accuracy and required documentation.
• Monitors and manages assigned patient coordinator, billing, and account work queues to address outstanding items.
• Coordinates communication between internal and external customers and documents in a timely manner.
• Coordinates pre-operative testing, documentation, and results with surgical coordinators to support timely completion.

Skills

Accounts payable experience

Healthcare billing

Revenue cycle

Education

High school diploma

Associate’s Degree preferred

Job description

Job Requirements

Responsible for supporting patient account processing and coordinating administrative workflows between UM Urgent Care, Operations, Billing, clinical teams, and external partners. Reviews account information and documentation for accuracy and completeness, follows up on outstanding items, and assists with resolving discrepancies to support timely billing and efficient operations.

Job Requirements

Responsible for supporting patient account processing and coordinating administrative workflows between UM Urgent Care, Operations, Billing, clinical teams, and external partners. Reviews account information and documentation for accuracy and completeness, follows up on outstanding items, and assists with resolving discrepancies to support timely billing and efficient operations.

Demonstrates an attitude that reflects high regard for all patients, family, physicians and staff.

Primary Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

• Responds to escalated telephone calls from patients, referral sources, and University of Maryland Medical System (UMMS) billing customer service agents.
• Works closely with the Billing team to review, identify, and assist with correcting self-pay coded charts to support accurate and timely billing.
• Reviews Workers’ Compensation and Occupational Health/Employer-Paid Service accounts for accuracy, completeness, required documentation, and appropriate workflow and follows up on missing or incomplete information.
• Monitors and works assigned Patient Coordinator, billing, and account work queues, addressing outstanding items and ensuring assigned work is completed accurately and within established timeframes.
• Ensures all communication between internal and external customers is coordinated and documented in a concise and timely manner. Supports back-end coordination and reconciliation activities related to Pre-Ops, Workers Compensation, Employer-Paid Services, Accounts Receivable, and other billing work queues as needed or assigned.
• Serves as a point of contact between UM Urgent Care and surgical coordinators for patients requiring pre operative services. Tracks and coordinates required testing, documentation, and results and follows up on outstanding requirements to facilitate timely completion and transmission to the appropriate surgical office.
• Provides administrative coordination for DOT physical documentation and assists with required communication and routing of information to applicable entities in accordance with established processes.
• Works with leadership to manage support assigned vendors and purchasing activities, including coordinating recurring payment obligations, processing purchase orders, invoices.
• Researches routine vendor payment, invoice, purchase order, and account discrepancies, and assists with resolution or escalation to Accounts Payable, Supply Chain, Information Technology, and UM Urgent Care Management as warranted, while maintaining appropriate communications and relationships with vendors and facility lessors. Page 2 of 4
• Creates one‑time purchase orders as requested and ensures required information and supporting documentation are submitted accurately and in accordance with established procedures.
• Assists with researching patient accounts, documentation, billing, and workflow discrepancies, communicates with appropriate departments and external partners to facilitate resolution, and identifies recurring issues or trends for escalation to appropriate leadership.
• Performs assigned responsibilities within established policies, procedures, and workflows and escalates issues outside the scope of the position to the appropriate department or leadership.
• Ensure work is performed accurately, efficiently, and timely.
• Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations. Maintains patient confidentiality and complies with all applicable policies and HIPAA requirements.
• Assists with various projects assigned by a direct supervisor.
• Performs all other duties as assigned.

Education & Experience

• Required


• Minimum of 2 years of experience in AP, healthcare billing, medical accounts receivable, patient account services, or revenue cycle operations.


• High school diploma required.


• Preferred


• Associate’s Degree preferred.

Compensation

$28.82 - $40.35/hr