Patient Account Associate I Credit Balance & Account Review

Intermountain Healthcare; United States; Remote; Full time

Job summary

A leading healthcare provider is seeking a dedicated individual to provide exceptional service in payment processing and account resolution. The role requires strong communication skills and the ability to navigate complex billing processes. Join our team to support our mission of delivering extraordinary care to our customers.

Benefits

Comprehensive benefits package

Qualifications

• At least one year of experience in hospital or physician back-end revenue cycle required.
• Knowledge of Medicaid and Medicare billing regulations required.

Responsibilities

• Identify payment details and save backups.
• Research and validate payment postings.
• Initiate payer recoupments and refunds.

Skills

Communication

Computer Literacy

Time Management

Medical Terminology

HIPAA Regulations

Education

High School Diploma or equivalent (GED)

Job description

Job Description:

Provides extraordinary care to our customers through friendly, courteous, and professional service, demonstrating a broad understanding of account handling processes, exceptional interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

Essential Functions

1. Identify appropriate payment details and save backups as appropriate.
2. Research, validate, and make adjustments to payment postings. Follow up according to procedures and policies with the goal of account resolution.
3. Initiate payer recoupments, payer refunds, and patient refunds where applicable. Follow up in accordance with procedures and policies to resolve accounts.
4. Navigate various payer claim portals and understand payer functionalities.
5. Communicate effectively both orally and in writing when interacting with others.
6. Operate computers and other office equipment, as well as various software applications.
7. Read and interpret computer monitors and documents in English.

Skills

• Recognize true overpayments from false credits.
• Research claim cycles.
• Understand Coordination of Benefits.
• Understand Explanation of Benefits (EOB).
• Understand Medical Terminology.
• Handle payments efficiently.
• Communicate effectively in writing and verbally.
• Maintain computer literacy.
• Manage time effectively.
• Adhere to HIPAA regulations.

Physical Requirements & Qualifications

• High School Diploma or equivalent (GED) required.
• At least one (1) year of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up, Collections) required.
• Knowledge of Medicaid and Medicare billing regulations required.

Physical Requirements

• Operate computers and office equipment, requiring finger and hand movements.
• Remain seated or standing for extended periods to perform work on computers, phones, or other equipment.
• May involve lifting and transporting objects and supplies, bending, kneeling, and reaching.

Location & Work Details

Peaks Regional Office, Broomfield, Colorado

Scheduled Weekly Hours: 40

The hourly rate ranges from $18.81 to $24.26, depending on experience.

Benefits & Equal Opportunity

We offer a comprehensive benefits package supporting your well-being—mind, body, and spirit. Learn more about our benefits here.

Intermountain Health is an equal opportunity employer, committed to diversity and inclusion. Qualified applicants will receive consideration regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Additional Information

We utilize the AI platform HiredScore to enhance your application experience. All final hiring decisions are made by Intermountain personnel, ensuring fairness and privacy.

Note: All positions are subject to closure without notice.