Patient Account Analyst

UNC Health; Hendersonville (NC); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Pardee UNC Health Care is seeking a Patient Account Analyst to join our Patient Accounting team in a hybrid, full-time capacity. The role focuses on processing payments, reconciling accounts, and supporting clean revenue cycle operations.

The position requires an Associate degree or equivalent, healthcare/finance experience, and strong communication skills. EPIC EMR familiarity and CPT/ICD coding knowledge are preferred. Location: Hendersonville, NC area with day-shift hours.

Qualifications

• Associate's degree or an equivalent combination of education and experience.
• Experience in healthcare or finance/accounting office.
• Proficient written and verbal communication.

Responsibilities

• Process payments promptly and accurately to maintain cash flow for the organization.
• Review accounts receivable batches and post or refund to reach zero balance.
• Resolve issues to ensure patient care is not compromised and address system procedure errors.
• Review daily/weekly/monthly reports to identify revenue cycle issues and audit payments.

Skills

Communication skills

Attention to detail

Education

Associate degree or equivalent

Tools

EPIC EMR

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
The Patient Account Analyst processes payments to facilitate even cash flow for the organization.

Responsibilities:

• Promptly and accurately processes payments to facilitate even cash flow for the organization.
• Reviews all accounts on the assigned portion of Accounts Receivable via the Aged Trial Balance and batches. Appropriately posts or refunds accounts to bring accounts to a zero balance status.
• Resolves minor problems, answers questions, and uses good judgment to insure that patient care is not compromised. Proactively responds to problems relative to system procedure errors, i.e. coding, registration, charging, posting, authorization issues.
• Reviews and analyzes daily/weekly monthly reports to ensure timely filing. Audits payments, allowances, rejected claims to identify and resolve claims/EOP/EOB revenue cycle issues.

Other information:

QUALIFICATIONS

Required

• Associate's degree or an equivalent combination of education and experience.
• Experience working in a healthcare or finance/accounting office.
• Proficient written and verbal communication.

Preferred

• Working knowledge of CPT and ICD-9/ICD-10 coding.
• Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.
• Experience and/or education/training in medical terminology.

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Patient Accounting

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: PARDEESUPP

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.