Patient Account Representative I

McLaren Health Care; Lansing (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

McLaren Health Care in Lansing, MI seeks a Patient Accounting Representative I to handle tasks in customer service, collections, cash posting, and billing as assigned by CBO Management, maintaining quality and productivity standards.

The role requires 1 year of Finance/Accounting or Healthcare experience, with a preference for an Associate degree or equivalent experience. Strong attention to detail is essential.

Qualifications

• High School Diploma or GED required.
• At least 1 year experience in Finance/Accounting or Healthcare/Customer Service.
• Preferred: Associate degree or equivalent combination of education and relevant experience.

Responsibilities

• Performs assigned patient accounting and revenue cycle functions accurately and timely.
• Reviews, updates, and maintains patient accounts to support accurate billing and posting.
• Communicates with patients, insurers, vendors and internal departments to resolve inquiries and support timely account resolution.
• Completes data entry, documentation, and other administrative tasks to maintain accurate accounting records.

Skills

Finance experience

Customer service

Healthcare knowledge

Education

High School Diploma or GED

Associate degree preferred

Tools

CPT

HCPCS

ICD-10

Job description

Position Summary

Under general direction, the Patient Accounting Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in customer service, collections, cash posting, billing, etc. as assigned by CBO Management.Patient Accounting Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Essential Functions and Responsibilities as Assigned

• Performs assigned patient accounting and revenue cycle functions accurately, timely, and in accordance with departmental standards.
• Completes all assigned tasks and responsibilities of Patient Accounting Representative I accurately and in a timely manner.
• Reviews, updates, and maintains patient accounts to support accurate billing, payment posting, follow-up, collections, refunds, reporting, and account resolution.
• Processes, researches, and resolves account issues, including insurance, patient balance, payment, adjustment, refund, documentation, and claim-related matters.
• Communicates professionally and effectively with patients, insurance carriers, vendors, internal departments, and other customers to obtain information, resolve inquiries, and support timely account resolution.
• Reviews insurance coverage, payer requirements, claim status, account balances, denials, edits, and other account information as needed to support billing, reimbursement, and compliance requirements.
• Completes data entry, documentation, scanning, indexing, reporting, reconciliation, and other administrative tasks necessary to maintain accurate patient accounting records.

Qualifications

Required:

• High School Diploma or GED
• 1 year experience in Finance/Accounting, Customer Service or Healthcare

Preferred:

• Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience.
• Working knowledge of CPT, HCPCS, and ICD-10

Additional Information

• Schedule: Full-time
• Requisition ID: 26011474
• Daily Work Times: 8am - 4:30pm
• Hours Per Pay Period: 80
• On Call: No
• Weekends: No