Patient Access- Team Lead- Garners Ferry

musc; Georgia; On-site; USD 21,000 - 34,000; Full time

Job summary

MUHA is seeking a patient access coordinator to support department scheduling, training, and registration activities. The role involves collecting patient information, handling consent documents, and assisting patients and families with directs and payments.

The position requires relevant healthcare customer service experience, proficiency with Windows/Excel/Access, and strong communication skills to interact with providers, patients, and staff. 40 hours weekly; on-site support.

Qualifications

• Bachelor degree and one year relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling) required.
• High school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling) required.
• Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required.
• Patient Access Certification preferred.

Responsibilities

• Aid in daily issues related to department scheduling and monthly schedule preparation.
• Assist with preparing training education for the department and on-the-job training of new hires and registration staff.
• Perform patient access functions using computer, printer, copier, calculator, fax, directories and other materials.
• Collect patient demographics, insurance and limited medical information for service presentation.
• Obtain signatures for consent and authorization; ensure patient privacy.
• Print and distribute registration documents as required by policy.
• Assist patients, families, and visitors with questions and directions.
• Collect payments on patient accounts.
• Contact insurance companies or physician offices for certification/authorization of admissions.
• Communicate with insurers, physicians, patients, families, visitors and staff.
• Participate in training and orientation of new employees.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Education

Bachelor degree

High school diploma or GED

Tools

Windows

Excel

Access

Intranet/Internet navigation

Job description

Job Description Summary

Works to aid in daily issues associated with the functions of the department schedule, the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on the job training of all new hires and registration staff that are not meeting performance standards. Performs patient access functions for hospital by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material. Collects patient demographic, insurance, and limited medical information when presenting for service. Obtains signatures for consent and authorization. Patient privacy. Prints registration documents and distributes as required per hospital policy. Assists patients, their families, and visitors with questions and directions. Collects payments on patient accounts. Contacts insurance companies and /or physician offices for certification and/or authorization of inpatient or observation admissions. Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff. Participates in training and orientation of new employees. Performs other duties as assigned.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC005786 COL - Garners Ferry - Medical Center

Pay Rate Type

Hourly

Pay Grade

Health-24

Scheduled Weekly Hours

40

Work Shift

Job Description

Entity/Organization: MUHA (Medical University Hospital Authority/Medical Center)

Hours Per Week :

Scheduled Work Hours/Shift:

FLSA Status:

Job Summary/Purpose/Key Responsibilities: :

Works to aid in daily issues associated with the functions of the department schedule, the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on the job training of all new hires and registration staff that are not meeting performance standards. Performs patient access functions for hospital by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material. Collects patient demographic, insurance, and limited medical information when presenting for service. Obtains signatures for consent and authorization. Patient privacy. Prints registration documents and distributes as required per hospital policy. Assists patients, their families, and visitors with questions and directions. Collects payments on patient accounts. Contacts insurance companies and /or physician offices for certification and/or authorization of inpatient or observation admissions. Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff. Participates in training and orientation of new employees. Performs other duties as assigned.

Minimum Experience/Training Requirements/Education :

Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling; or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling) required; Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required. Experience with, or knowledge of Medical Terminology a plus. The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners. Familiarity with MUSC Health and its entities required. A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential. Typing speed of 25cwpm and computer experience required. Patient Access Certification preferred. Position may require the ability to work weekends and staggered shifts.

Physical Requirements:

Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking. (Frequent) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to fully use both legs. (Continuous) Ability to fully use both hands/arms. (Continuous) Ability to lift and carry 15 lbs. unassisted. (Infrequent) Ability to lift/lower objects 15 l