Patient Access Team Lead - Federal Street - Full-Time

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Access Supervisor to lead a dynamic team in overseeing patient registration and financial counseling. In this vital role, you will ensure compliance with technical and clerical processes while monitoring staff performance against key metrics. Your expertise will help resolve issues related to registration, scheduling, and insurance verification, contributing to the overall success of the department. If you have a passion for healthcare and a knack for leadership, this is an exciting opportunity to make a meaningful impact in a supportive environment.

Qualifications

• 3-5 years of related experience in patient access or revenue cycle.
• High school diploma or GED required; associate's degree preferred.

Responsibilities

• Oversee patient registration, financial counseling, and scheduling.
• Monitor staff performance and ensure compliance with policies.

Skills

Medical Terminology

Staff Leadership

Problem Solving

Financial Counseling

Education

High School Diploma or GED

Associate’s Degree

Tools

Computer Software Programs

Job description

Company :

Allegheny Health Network

Job Description :

GENERAL OVERVIEW:

Under the direction of the Manager of PAS, this position performs day to day oversight of Patient Registration, Financial Counseling, Insurance Verification and Scheduling as applicable. Performs as a staff leader and technical expert for revenue cycle functions by identifying and providing training needs, resolving work related issues and technical problems. Monitors, tracks and adjusts staff work flow based upon key performance indicators.

ESSENTIAL RESPONSIBILITIES:

1. Coordinates activities and work flow for the department processes including performing staff functions. (30%)
2. Participates in monitoring, tracking, and assists in evaluating staff performance and productivity as established by department/hospital goals. (20%)
3. Ensures staff competency and compliance with all technical and clerical components of the patient access process as per policies and regulatory requirements. (10%)
4. Supports leadership team in organizational goals and initiatives. Serves as a departmental leader to staff, patients and internal and external customers. (20%)
5. Identifies and resolves registration, scheduling, insurance verification, coding, and billing issues and takes appropriate action. (20%)
6. Performs other duties as assigned or required.

QUALIFICATIONS:

Minimum

1. High school diploma or GED; or one – three months related experience and/or training; or equivalent combination of education and experience.
2. 3-5 years’ related experience.
3. Experience with medical terminology.
4. Experience with various computer software programs.

Preferred

1. Associate’s degree.
2. Experience with benefit verification, collections, and financial counseling.
3. Experience with ICD-9 coding.