Patient Access Team Lead Varying Shifts

HCA Healthcare; Chattanooga (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

401(k) match

Tuition assistance

Job summary

HCA Healthcare is seeking a Patient Access Team Lead to oversee registration operations, staffing, and QA within Parkridge East Hospital. You will model AIDET, lead scheduling, and ensure high-quality patient interactions across registration areas.

The role emphasizes collaboration with nursing and ancillary departments, managing deposits and copays, and maintaining patient satisfaction metrics. Prior experience in registration or healthcare settings is valued.

Qualifications

• High school diploma or GED preferred.
• At least one year of related experience required.

Responsibilities

• Staff and order supplies according to budget guidelines and department needs.
• Assist Manager/Supervisor in creating staff schedules and ensure adequate coverage.
• Model AIDET guidelines in all patient interactions and ensure staff follow patient experience expectations.
• Promote and demonstrate excellent customer service.
• Maintain QA statistics (e.g., patient wait times) and report results to Supervisor or Manager.
• Oversee daily activities of the registration area to meet department standards.
• Educate registration staff on changes pertinent to their roles; relieve staff during sick/vacation time as appropriate.
• Secure all signatures for treatments, release of medical information, insurance benefits, and payments.
• Work with nursing and ancillary departments to maintain teamwork.
• Excel in all functions performed by patient representatives in registration areas.
• Collect/request deposits and copays.
• Assume on-call responsibilities for staffing and problem solving.
• Register all patient types.
• Assist in resolving patient concerns.

Skills

Staffing

Customer service

Registration processes

Team leadership

Education

High school diploma or GED

1+ year related experience

Job description

Schedule: Primary Shift is Mon-Fri 12pm-8:30pm | Shift May Vary Based on Business Needs

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Patient Access Team Lead Varying Shifts

Job Summary And Qualifications

As a Patient Access Team Lead, you will be responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Manager. You will also provide assistance to staff level employees as necessary to ensure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, and QA process.

What you will do in this role:

• Staff and order supplies according to budget guidelines and department needs
• Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient's experience expectations.
• Promotes and demonstrates excellent customer service
• Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.
• Oversee the daily activities of the registration area to ensure department standards are met
• Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles When appropriate, relieve staff members during employee sick/vacation time
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients
• Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach
• Excel in all functions performed by patient representatives in all registration areas
• Collect/request deposits and copays
• Assume on-call responsibilities to insure adequate staffing and problem-solving
• Register all patient types
• Assists in resolving patient concerns

What qualifications you will need:

• High school diploma or GED preferred.
• At least one year of related experience required.

Benefits

Parkridge East Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon

provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“There is so much good to do in the world and so many different ways to do it.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.