Patient Access Team Lead

CommonSpirit Health; Bryan (TX); On-site; USD 29,000 - 41,000; Full time

Job summary

CommonSpirit Health in Bryan, TX, seeks an experienced leader to oversee hospital-based patient access operations across ED, main registration, admitting, and payer verification workflows. You will serve as a SME and first escalation point for complex registration, insurance, and financial issues.

You will coordinate daily assignments, guide staff, and ensure timely, accurate access activities while prioritizing a positive patient experience and adherence to policies and core values.

Qualifications

• High school or equivalent at hire; associates degree or higher preferred.
• 3–5 years in patient access, hospital registration, or related role.
• Experience in senior/lead capacity within patient access.

Responsibilities

• Provide real-time operational leadership and workflow coordination for patient access across hospital areas.
• Coordinate daily work assignments to support patient flow and service standards.
• Escalate and resolve complex registration, insurance verification, and financial issues.
• Perform complex patient registration and financial clearance as needed.
• Explain patient financial responsibility and available assistance to patients.
• Coach and support Patient Access Representatives and Eligibility staff.

Skills

Leadership experience in patient flow

Healthcare registration experience

Staff coaching and guidance

Escalation handling

Education

High School Diploma or GED

Associates degree or higher

Bachelor's degree (preferred)

Tools

Epic

Meditech

Job description

Job Summary and Responsibilities

Provides day-to-day operational leadership and workflow coordination for hospital-based patient access operations across assigned access areas, which may include Emergency Department, main registration, admitting, and payer notification workflows. Serves as a subject‑matter expert in patient access functions and acts as the first point of escalation for complex registration, insurance, authorization, and patient account issues. Supports patient access staff by providing real‑time guidance, workflow coordination, and issue resolution to ensure timely, accurate completion of access activities and a positive patient experience. Collaborates closely with supervisors and managers to support operational continuity, service quality, and adherence to established policies and procedures. Demonstrates accountability for relationship‑based care, organizational mission, and core values.

• Provide real‑time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.

• Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity.

• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely and appropriate resolution.

• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations.

• Communicate patient financial responsibility, payment options, and available financial assistance resources, as appropriate, to support patient understanding.

• Provide guidance, coaching, and real‑time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy, service standards, and best practices.

Job Requirements

Required

• High School Graduate General Studies, upon hire or

• High School GED General Studies, upon hire and

• Associates Other, upon hire and

• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role required., upon hire and

• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration., upon hire and

• Demonstrated experience supporting hospital‑based access areas, including Emergency Department, main registration, admitting, or related workflows., upon hire and

• None, upon hire

Preferred

• Bachelors Other Bachelor's degree in business management, healthcare administration or similar, preferred, upon hire and

• Experience using electronic health record systems such as Epic and/or Meditech required or strongly preferred., upon hire

Where You'll Work

St. Joseph Health has been caring for the communities in and surrounding the Brazos Valley since 1936 (Bryan/College Station, Navasota, Caldwell, Madisonville (TX)). St. Joseph has a Level III Trauma Center, the first Joint Commission certified Primary Stroke Center and the first accredited Chest Pain Center in the Brazos Valley.

St. Joseph Health is a leader in critical care and the largest provider of cardiovascular care in the region. As an integrated healthcare system St. Joseph Health includes a comprehensive network of over 100 employed providers including primary care physicians specialists and advanced practice clinicians. The network includes more than 30 ambulatory clinics featuring Primary Care, Express Clinics and Imaging and Diagnostic Services.

#LI-CHI

Pay Range

$20.86 - $29.46 /hour

We are an equal opportunity employer.